August 30, 2014  
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IT Spending and Staffing Benchmarks 2014/2015 now available! IT budget, IT spending, IT metrics, benchmarks, and more.
Featured Research

Understanding Cloud ERP Buyers and Providers
August, 2014
Not all ERP systems that are labeled “cloud” are the same. At the same time, vendors need to realize that not all ERP buyers are the same. The study provides an overview of ERP cloud vendors and describes the two major categories of buyers in this market: first-time buyers looking for their first ERP systems and established companies replacing their legacy systems. We also segment cloud ERP providers into two categories: cloud-only ERP providers and traditional vendors that have added cloud or hosting as deployment options. We conclude with recommendations for buyers and providers who seek to serve these markets. Two appendices provide our analysis of key ERP vendors in each category.  (32 pp., 6 fig.)
[Research Byte]

Web/E-Commerce Staffing Ratios
August, 2014
Online sales continue to grow, and investments in cloud architecture, mobile applications, and social networking are placing new demands on web and e-commerce functions. In this study, we provide benchmarks for staffing functions related to web and e-commerce development and operations. We benchmark web staffing with three ratios: web/e-commerce staff as a percentage of the IT staff, users per web/e-commerce staff member, and applications per web/e-commerce staff member. Benchmarks are provided by organization size. We also assess the influence of sector on web staffing. (13 pp., 5 fig.)
[Research Byte]

Web/E-Commerce Outsourcing Trends and Customer Experience
August, 2014
The outsourcing of web and e-commerce systems and operations is rising again, after a period of flat growth. On-line sales are growing, business is shifting to mobile platforms, and organizations are reluctant to invest in aging data center infrastructure. As such, they are turning to outsourcing partners that can provide the latest expertise and a flexible, scaled approach to Internet infrastructure and systems. To help IT executives better assess their options, this study reports the percentage of organizations outsourcing web/e-commerce operations (frequency), the average amount of work outsourced (level), and the change to the amount of work being outsourced (trend). We also present data on cost and service experience and on how these trends differ by organization size and sector. (12 pp., 8 fig.)
[Research Byte]

IT Project Management Staffing Ratios
August, 2014
In this study, we examine how many project managers a typical IT organization requires. We present five benchmarks: project managers as a percentage of the IT staff, users per project manager, application developers per project manager, applications per project manager, and capital budget per project manager. All of these ratios are presented by organization size. In addition, we look at the influence of sector on project management staffing. We conclude with recommendations on assessing the performance of the project management function. (16 pp., 7 fig.)
[Research Byte]

Vendor Discount Report (July 2014)
August, 2014
Market intelligence on current discounting practices for business equipment can be difficult obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics (14pp., 12 figs.).

IT Project Portfolio Management Best Practice Adoption
July, 2014
IT organizations have dozens or even hundreds of ongoing projects at any given point in time with many more “bright ideas” waiting for a green light. Identifying the most important projects and keeping them moving smoothly toward completion requires IT project portfolio management. Our study shows that the majority of organizations have adopted PPM as a best practice. However, less than half of those organizations using PPM have fully implemented this discipline. In this study, we look at PPM adoption trends across time and industry. We also discuss best practices and software tools for managing project portfolios. (16 pp., 5 fig.)
[Research Byte]

Database Administration Staffing Ratios
July, 2014
In recent years, database administrators (DBAs) have made up a somewhat steady portion of the IT staff despite the growing amounts of data that organizations are maintaining. This study helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: DBAs as a percentage of the IT staff, DBAs as a percentage of the Data Center Group, users per DBA, and business applications per DBA. We present benchmarks for small, midsize, and large organizations. We also examine the influence of sector on these benchmarks as well as the five-year trend in DBA staffing.  (18 pp., 7 fig.)
[Research Byte]

IT Spending and Staffing Benchmarks 2014/2015: Full Study
June, 2014
Our 2014/2015 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 24th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 26 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase--click the Full Study Description below for details. (1,507 pp., 911 figs.)
[Full Study Description and Individual Chapter Pricing]

How to Build an IT Service Catalog
May, 2014
A well-designed IT service catalog demonstrates the value of IT, defines service levels, facilitates budgeting, and aids in the evaluation of outsourcing services. Once an organization has decided to create a service catalog, however, the project can fall short of delivering on these promised benefits. This report lays out six steps for creating a well-designed service catalog, provides examples of the elements of a catalog, and concludes with advice on how to avoid typical pitfalls. (13 pp, 4 figs)
[Research Byte]

Network Operations Outsourcing Trends and Customer Experience
May, 2014
Network operations is a mature, but evolving outsourcing category. This study examines adoption trends in the outsourcing of network operations. We report on the percentage of organizations outsourcing network operations (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend and volatility). We also present the cost- and service-success ratings, which provide insight into the potential risks and rewards IT organizations take in turning to outside service providers. (15 pp., 14 fig.)
[Research Byte]

ERP Adoption Trends and Customer Experience
May, 2014
ERP systems have become the platform for integration of data, information, and applications in the well-managed enterprise today. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report worldwide adoption and investment rates by sector, organization size, and geography. We also measure customer experience in terms of the success rates for return on investment (ROI) and total cost of ownership (TCO). Finally, we assess ERP investment levels for new implementations and improvements to existing systems. We wrap up with our recommendations for improving the ROI of ERP installations. (15 pp., 11 fig.)
[Research Byte]

The Whats and Whys of the IT Service Catalog
April, 2014
The IT service catalog is a foundational element of IT service management. Organizations looking to implement best practices in their delivery of IT services need to ensure that all stakeholders have a basic understanding of this important concept. This report explains the concepts of the IT service catalog and why it is an essential part of IT service management. It also provides practical recommendations for implementation of a service catalog.  (13 pp., 2 fig.)
[Research Byte]

Enterprise Architecture Adoption and Best Practices
April, 2014
The term “enterprise architecture” has been around since at least 1982, but the practice today is not widely adopted. Only about half of all IT organizations are developing and maintaining an enterprise architecture. Interest, however, is high and the practice is growing. In this study, we will examine how many organizations have adopted enterprise architecture, how many adopters have fully embraced the practice, and how many organizations are likely to adopt the practice in the future. We conclude with an assessment of the various approaches to enterprise architecture and recommendations on best practices. (12 pp., 4 fig.)
[Research Byte]

Vendor Discount Report (April 2014)
April, 2014
Vendor Discount Report (April 2014)
Market intelligence on current discounting practices for business equipment can be difficult obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics (14 pp., 21 figs.).

CRM Adoption Trends and Customer Experience
April, 2014
This study analyzes the market forces that are driving the increased popularity of CRM systems today. We show the three-year trend in CRM adoption and investment rates, with a breakdown by sector, organization size, and geography. We also measure customer experience in terms of the success rates for return on investment (ROI) and total cost of ownership (TCO). Finally, we assess CRM investment levels for new implementations and improvements to existing systems. We wrap up with our recommendations for improving the ROI of CRM. (17 pp., 12 fig.)
[Research Byte]

ERP Support Staffing Ratios
March, 2014
In this study, we analyze ERP support requirements by means of a simple ratio: the number of ERP users per ERP support staff member. We call this the ERP support staffing ratio. The higher the ratio, the more productive the support personnel appear to be, all other things being equal. We assess this ratio by size of installation and sector. We also report median ratios for Oracle E-Business, SAP ERP, and JD Edwards systems. Finally, we provide recommendations on optimizing staffing levels after assessing the influence of age of installation, number of instances, number of versions, extent of modifications, and scope of functionality.  (13 pp., 5 fig.)
[Research Byte]

Technology Trends 2014
March, 2014
This major study provides insight into the staying power of 15 technology initiatives that are top-of-mind for many companies. It provides a glimpse into how quickly an emerging technology is being adopted, how deeply more-established technologies are penetrating the market, and how positive the customer experience is with each technology. The study also delves into the specific types of solutions under consideration and the amount of money being budgeting for these initiatives. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technology initiatives. They also can gain insight into just how aggressively competitors and peers are making these investments. (106 pp., 117 figs.)
[Full Description and Sample Pages]
[Research Byte]

The Economic and Strategic Benefits of Cloud Computing
February, 2014
Based on a recent Computer Economics survey, we find that organizations that have fully or largely migrated to the cloud save on average more than 15% in IT spending as a percentage of revenue. Savings come not only from a reduction in data center spending, but also from lower IT personnel costs. Because cloud-based systems reduce the effort needed for ongoing support, cloud users are able to devote a higher percentage of their IT spending to new initiatives. The cost savings, combined with strategic benefits in speed, scalability, and agility, argue in favor of organizations moving aggressively to the cloud. (12 pp,. 4 Fig.)
[Research Byte]

Data Center Spending Benchmarks and the Case for Consolidation
January, 2014
Now that IT operational budgets are on the mend, IT organizations are once again assessing their data center strategies. In this study, we start with an assessment of data center spending and provide benchmarks that enable IT organizations to answer the question: Is our data center spending in line with our peers? Benchmarks include data center spending as a percentage of total IT spending and data center spending per physical server. We also provide benchmarks on virtualization rates and operating system mix. Finally, we demonstrate the potential cost-savings from consolidating data centers and servers to help IT executives make the case for data center consolidation. (26 pp., 16 fig.)
[Research Byte]

A Practical Framework for Business Continuity Planning
January, 2014
Too often, disaster recovery is simply an information-technology-led exercise. There is a growing recognition, however, that contingency planning needs to go beyond recovery of IT systems to become a business-led  process that prepares the organization for many forms of disruption and ensures that the business itself—not just the IT systems—will continue uninterrupted. This report provides practical guidance on best practices for business continuity planning. (11 pp., 2 fig.)
[Research Byte]

IT Staffing Ratios: Benchmarking Metrics and Analysis for 14 Key IT Job Functions
January, 2014
This special publication bundles the entire collection of our reports on IT staffing ratios. The IT functions covered include IT management, project management, help desk, desktop support, business analysts, server support, network administration, applications development, ERP support, database administration, data warehouse/business intelligence, IT quality assurance, IT security, and web/e-commerce. This special collection is a valuable source of information for IT executives interested in benchmarking their staffing levels with those of similar organizations. (235 pp., 104 figs.)
[Full Report Description and Free Sample]

Supply Chain Management in the Era of Social Business
January, 2014
Applications for social networking are easy to see in the business-to-consumer space for functions such as sales, marketing, and customer service. But is there also a role for social tools in heavy back-office B2B processes? This Research Byte outlines ways in which principles of social business can be, and are being, applied to supply chain management systems.

2014 IT Salary Report
November, 2013
The Computer Economics 2014 IT Salary Report provides total compensation (base pay plus incentive pay) for 69 specific IT job functions for more than 400 U.S. metro areas. The executive summary also provides our forecast for pay raises and hiring in 2014 and includes job descriptions for each job function in this study. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (28 pp., 5 figs., plus salary tables)
[Full Description and Free Executive Summary]

IT Management Best Practices 2013/2014
September, 2013
Much of the mission of the IT organization is to automate and improve business processes throughout the enterprise. But the IT organization itself also has its own need for process improvement and automation. The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 24 IT management practices which we have grouped into four major categories: IT governance practices, IT financial management practices, IT operational management practices, and IT security practices. (126 pp., 111 figs.)
[Full Report Description and Sample Pages]

IT Outsourcing Statistics: 2013/2014
August, 2013
This major study reports current levels of outsourcing by U.S. and Canadian organizations for 11 IT functions: application development, application hosting, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations,and web/e-commerce systems. Among the dozens of outsourcing metrics, we report the percentage of organizations that outsource the function (frequency), the average percentage of work outsourced (level), the change in level of outsourcing over the past year (trend), the outsourcing cost and service experience compared to in-house delivery, and the outsourcing frequency and level by organization size and sector. (118 pp., 100 figs.)
[Full report description and sample pages]


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