April 16, 2014  
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IT Spending and Staffing Benchmarks 2013/2014 now available! IT budget, IT spending, IT metrics, benchmarks, and more.
Featured Research

IT Security Outsourcing Trends and Customer Experience
April, 2014
The use of IT security outsourcing services has been rising steadily, if modestly. In this study, we present data on the five-year trend in IT security outsourcing. We determine how many organizations outsource IT security (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost experience and service experience of companies that outsource this function, and determine how outsourcing activity and experience vary by organization size and sector. (16pp., 8 fig.)
[Research Byte]

Enterprise Architecture Adoption and Best Practices
April, 2014
The term “enterprise architecture” has been around since at least 1982, but the practice today is not widely adopted. Only about half of all IT organizations are developing and maintaining an enterprise architecture. Interest, however, is high and the practice is growing. In this study, we will examine how many organizations have adopted enterprise architecture, how many adopters have fully embraced the practice, and how many organizations are likely to adopt the practice in the future. We conclude with an assessment of the various approaches to enterprise architecture and recommendations on best practices. (12pp., 4 fig.)
[Research Byte]

Vendor Discount Report (April 2014)
April, 2014
Vendor Discount Report (April 2014)
Market intelligence on current discounting practices for business equipment can be difficult obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics (14pp., 21 figs.).

CRM Adoption Trends and Customer Experience
April, 2014
This study analyzes the market forces that are driving the increased popularity of CRM systems today. We show the three-year trend in CRM adoption and investment rates, with a breakdown by sector, organization size, and geography. We also measure customer experience in terms of the success rates for return on investment (ROI) and total cost of ownership (TCO). Finally, we assess CRM investment levels for new implementations and improvements to existing systems. We wrap up with our recommendations for improving the ROI of CRM. (17pp., 12 fig.)
[Research Byte]

ERP Support Staffing Ratios
March, 2014
In this study, we analyze ERP support requirements by means of a simple ratio: the number of ERP users per ERP support staff member. We call this the ERP support staffing ratio. The higher the ratio, the more productive the support personnel appear to be, all other things being equal. We assess this ratio by size of installation and sector. We also report median ratios for Oracle E-Business, SAP ERP, and JD Edwards systems. Finally, we provide recommendations on optimizing staffing levels after assessing the influence of age of installation, number of instances, number of versions, extent of modifications, and scope of functionality.  (13pp., 5 fig.)
[Research Byte]

Technology Trends 2014
March, 2014
This major study provides insight into the staying power of 15 technology initiatives that are top-of-mind for many companies. It provides a glimpse into how quickly an emerging technology is being adopted, how deeply more-established technologies are penetrating the market, and how positive the customer experience is with each technology. The study also delves into the specific types of solutions under consideration and the amount of money being budgeting for these initiatives. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technology initiatives. They also can gain insight into just how aggressively competitors and peers are making these investments. (106 pp., 117 figs.)
[Full Description and Sample Pages]
[Research Byte]

Application Programmer Staffing Ratios
March, 2014
The need for application programmers is in flux, and IT organizations can benefit from periodic assessment of their staffing levels. This study uses three metrics to make that assessment: programmers as a percentage of the IT staff, users per programmer, and applications per programmer. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger application group, which includes personnel engaged in web development and support, quality assurance and testing, data management, and business systems analysis. (17 pp., 7 fig.)
[Research Byte]

The Economic and Strategic Benefits of Cloud Computing
February, 2014
Based on a recent Computer Economics survey, we find that organizations that have fully or largely migrated to the cloud save on average more than 15% in IT spending as a percentage of revenue. Savings come not only from a reduction in data center spending, but also from lower IT personnel costs. Because cloud-based systems reduce the effort needed for ongoing support, cloud users are able to devote a higher percentage of their IT spending to new initiatives. The cost savings, combined with strategic benefits in speed, scalability, and agility, argue in favor of organizations moving aggressively to the cloud. (12 pp,. 4 Fig.)
[Research Byte]

Application Development Outsourcing Trends and Customer Experience
February, 2014
The frequency of application development outsourcing has leveled off after a post-recession rise, and the customer experience remains poor. In light of current trends, this study is designed to help IT executives compare their application development outsourcing strategy with other IT organizations. The study uses three metrics to measure outsourcing activity: it determines how many organizations outsource application development (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost and service experience of companies that outsource this function, and determine how outsourcing activity and experience vary by organization size and sector. (16 pp., 8 fig.)
[Research Byte]

Bring-Your-Own-Device Best Practices
February, 2014
Like it or not, many IT organizations are having to confront the bring-your-own-device (BYOD) trend as an emerging practice and adopt policies and procedures to deal with the security, legal, and support issues surrounding it. To date, our research shows adoption of policies that enable employees to use their own smartphones, tablets, and even PCs is at an immature stage. In this study, we look at adoption trends for BYOD by organization size and sector. We also discuss the elements that every BYOD policy should contain and the steps IT organizations should take before enabling users to access corporate networks with their personal devices. (14 pp., 5 fig.)
[Research Byte]

Four Cloud ERP Providers on the Salesforce Platform
February, 2014
Customers of Salesforce.com that are looking for new ERP capabilities now have four cloud ERP systems to choose from on the Salesforce platform, Salesforce1. These are FinancialForce, Kenandy, Rootstock, and AscentERP. This report gives a brief description of the Salesforce1 development platform and why it is attractive to developers. We then describe each of these four ERP providers, along with their strengths and target customers. We conclude with recommendations for qualifying cloud ERP providers. (8 pages, 1 fig.)
[Research Byte]

Data Center Spending Benchmarks and the Case for Consolidation
January, 2014
Now that IT operational budgets are on the mend, IT organizations are once again assessing their data center strategies. In this study, we start with an assessment of data center spending and provide benchmarks that enable IT organizations to answer the question: Is our data center spending in line with our peers? Benchmarks include data center spending as a percentage of total IT spending and data center spending per physical server. We also provide benchmarks on virtualization rates and operating system mix. Finally, we demonstrate the potential cost-savings from consolidating data centers and servers to help IT executives make the case for data center consolidation. (26 pp., 16 fig.)
[Research Byte]

A Practical Framework for Business Continuity Planning
January, 2014
Too often, disaster recovery is simply an information-technology-led exercise. There is a growing recognition, however, that contingency planning needs to go beyond recovery of IT systems to become a business-led  process that prepares the organization for many forms of disruption and ensures that the business itself—not just the IT systems—will continue uninterrupted. This report provides practical guidance on best practices for business continuity planning. (11 pp., 2 fig.)
[Research Byte]

Network Support Staffing Ratios
January, 2014
This study will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing against industry benchmarks. We provide four benchmarks: network support staff as a percentage of the IT staff, network support staff as a percentage of the infrastructure group, network devices per network support staff member, and users per network support staff member. We provide benchmarks for the composite sample, by sector, and by organization size. (16 pp., 7 fig.)
[Reseach Byte]

IT Staffing Ratios: Benchmarking Metrics and Analysis for 14 Key IT Job Functions
January, 2014
This special publication bundles the entire collection of our reports on IT staffing ratios. The IT functions covered include IT management, project management, help desk, desktop support, business analysts, server support, network administration, applications development, ERP support, database administration, data warehouse/business intelligence, IT quality assurance, IT security, and web/e-commerce. This special collection is a valuable source of information for IT executives interested in benchmarking their staffing levels with those of similar organizations. (235 pp., 104 figs.)
[Full Report Description and Free Sample]

IT Quality Assurance and Testing Staffing Ratios
January, 2014
This study provides benchmarks for assessing staffing levels for the quality assurance and testing function in an IT organization. In our overview, we present the six-year trend in quality assurance and testing staffing. We then provide three benchmarks by organization size: quality assurance staff as a percentage of the IT staff, quality assurance staff as a percentage of the application group, and users per quality assurance staff member. We conclude with recommendations for improving the effectiveness of the quality assurance function within the IT organization. (16 pp., 6 fig.)
[Research Byte]

Vendor Discount Report (January 2014)
January, 2014
Market intelligence on current discounting practices for business equipment can be difficult obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics (14pp., 21 figs.).

IT Security Staffing Ratios
January, 2014
While security is a high priority for most IT organizations, the staffing of this function has remained remarkably steady over time. Strengthening security does not necessarily require an expanding the number of professionals dedicated to maintaining data and network security. In this study, we help IT executives assess their security staffing needs by providing four benchmarks: IT security staff as a percentage of IT staff, IT security staff as a percentage of the network support group, users per IT security staff member, and network devices per IT security staff member. We also assess the influence of organization size and sector on staffing requirements. (16 pp., 7 figs.)
[Research Byte]

Data Center Outsourcing Trends and Customer Experience
January, 2014
Data center outsourcing remained relatively stable during the recession, but now appears to be rising. As business growth resumes, IT organizations face decisions as to how best to support that increased growth, including whether to upgrade infrastructure, turn to hosting service providers, or move some computing resources into the cloud. In this study, we examine data center outsourcing trends to provide IT executives with insight into how broadly their peers are undertaking data center outsourcing as a strategy. We also examine the success rates for reducing cost and improving service through outsourcing this critical function. Finally, we show how these trends differ by organization size and sector. (18 pp., 8 figs.)
[Research Byte]

Supply Chain Management in the Era of Social Business
January, 2014
Applications for social networking are easy to see in the business-to-consumer space for functions such as sales, marketing, and customer service. But is there also a role for social tools in heavy back-office B2B processes? This Research Byte outlines ways in which principles of social business can be, and are being, applied to supply chain management systems.

IT Asset Management Best Practices
December, 2013
For IT departments, the task of keeping track of all the hardware, configurations, software licenses, user permissions, and other information regarding IT assets is exceedingly complex. IT asset management systems can make the challenge less formidable. In this study, we look at the changing nature of the asset management field, at how far along organizations are in implementing asset management systems, and at some of the tools and options for improving asset management. We also assess asset management adoption by organization size and sector. (15 pp., 5 figs.)
[Research Byte]

Desktop Support Outsourcing Trends and Customer Experience
December, 2013
Desktop support outsourcing has regained its popularity in the past two years as many IT organizations upgrade their help desk to handle more complex issues. This study examines adoption trends and customer experience with desktop support outsourcing. We report on the percentage of organizations that outsource (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the customer's cost and service experience. Finally, we show how these trends differ by organization size and sector. (16pp,. 8 fig.)
[Research Byte]

Help Desk Outsourcing Trends and Customer Experience
November, 2013
The frequency of help desk outsourcing has leveled off after a sharp, post-recession rise. While recent trends may be prompting more organizations to consider this option, the customer experience remains decidedly mixed. This study examines adoption trends and customer experience with help desk outsourcing. We report on the percentage of organizations outsourcing help desk (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the customer’s cost and service experience. Finally, we show how these trends differ by organization size and sector.(17 pp., 8 figs.)
[Research Byte]

Business Analyst Staffing Ratios 2013
November, 2013
The business analyst serves as a bridge between the IT organization and the users it serves. It is a multifaceted function that is important for ensuring that IT application systems meet business objectives. In this study, we assess staffing levels for the business analyst using four metrics: business analysts as a percentage of the IT staff, business analysts as a percentage of the application group, applications per business analyst, and users per business analyst. We also present ratios by organization size and sector. (18 pp., 8 figs.)
[Research Byte]

Benchmarks for IT Training Budgets
November, 2013
IT organizations slashed training budgets during the recession, and they have yet to recover. At some point, best-in-class IT organizations will begin to adopt new technologies that require the recruitment and retention of workers with new skill sets. Training budgets will revive. This study provides IT organizations with benchmarks for setting optimal training budgets for their organizations. We provide benchmarks for spending on IT training per IT staff member and as a percentage of the IT budget. We also assess variation in training budgets by organization size and sector, and we look at the change in training expenditures over time. (11 pp., 5 figs.)
[Research Byte]

2014 IT Salary Report
November, 2013
The Computer Economics 2014 IT Salary Report provides total compensation (base pay plus incentive pay) for 69 specific IT job functions for more than 400 U.S. metro areas. The executive summary also provides our forecast for pay raises and hiring in 2014 and includes job descriptions for each job function in this study. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (28 pp., 5 figs., plus salary tables)
[Full Description and Free Executive Summary]

IT Spending and Staffing Outlook for 2014
October, 2013
This annual report provides guidance for IT executives as they firm up spending plans for the coming year. It also is useful for IT product and service providers in forecasting economic trends for IT spending for 2014. The study assesses the spending and staffing actions IT managers are currently taking, the budget actions they took over the past year, and what they are including in their budget plans for the year ahead. Our outlook report provides 2014 forecasts for IT operational spending, IT capital spending, and IT hiring. We also forecast pay raises for IT workers. (33pp., 26 fig.)
[Research Byte]

SaaS Adoption Trends and Customer Experience
September, 2013
This study quantifies the current investment trends for software-as-a-service and identifies the benefits driving companies to expand their SaaS implementations. It also identifies which of a wide variety of SaaS applications are driving adoption, and assesses adoption and investment trends by organization size and geography. Finally, we examine the highly positive ROI and TCO experience of adopters and conclude with practical advice for those considering deployment of SaaS solutions.  (26 pp., 11 figs.)
[Research Byte]

IT Management Best Practices 2013/2014
September, 2013
Much of the mission of the IT organization is to automate and improve business processes throughout the enterprise. But the IT organization itself also has its own need for process improvement and automation. The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 24 IT management practices which we have grouped into four major categories: IT governance practices, IT financial management practices, IT operational management practices, and IT security practices. (126 pp., 111 figs.)
[Full Report Description and Sample Pages]

IT Outsourcing Statistics: 2013/2014
August, 2013
This major study reports current levels of outsourcing by U.S. and Canadian organizations for 11 IT functions: application development, application hosting, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations,and web/e-commerce systems. Among the dozens of outsourcing metrics, we report the percentage of organizations that outsource the function (frequency), the average percentage of work outsourced (level), the change in level of outsourcing over the past year (trend), the outsourcing cost and service experience compared to in-house delivery, and the outsourcing frequency and level by organization size and sector. (118 pp., 100 figs.)
[Full report description and sample pages]

IT Spending and Staffing Benchmarks 2013/2014: Full Study
June, 2013
Our 2013/20143 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 24th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 26 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase--click the Full Study Description below for details. (1,377 pp., 951 figs.)
[Full Study Description and Individual Chapter Pricing]


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