February 26, 2017  
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Featured Research

Social Business/Collaboration Systems Adoption Trends and Customer Experience
February, 2017
Social business/collaboration tools are a vital part of the productivity of the modern workforce. When deployed correctly, organizations have had excellent financial success with these systems. This study quantifies the current adoption and investment trends for social business/collaboration tools, as well as the benefits driving companies to expand their implementations of such systems. We assess these trends by organization size, sector, and geography. We look at the ROI and TCO experiences of adopters along with overall customer satisfaction. We conclude with practical advice for planning new investments in social business systems. (20 pp., 9 fig.)
[Research Byte]

Disaster Recovery Outsourcing Trends and Customer Experience
February, 2017
Because information technology plays a significant role in the functioning of nearly all business operations, it is essential for IT organizations to be able to restore services after a disaster. This report analyzes the percentage of organizations outsourcing disaster recovery capabilities (frequency), the scope of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on the cost and service experiences of IT organizations that outsource disaster recovery, and we identify the business sectors most likely to outsource their disaster recovery operations. (18 pp., 9 fig.)
[Research Byte]

Enterprise Architecture Adoption and Best Practices
February, 2017
While large IT project failures generate headlines, an even larger risk may be the incoherence that comes from developing new systems and capabilities without an overall vision or plan. Enterprise architecture is an IT best practice that provides a high-level description of the organization in its desired state. In this study, we analyze how many organizations have adopted enterprise architecture, how many have fully embraced the practice, and how many are likely to adopt the practice in the future. We conclude with an assessment of the various approaches to enterprise architecture and recommendations on best practices. (14 pp., 5 fig.)
[Research Byte]

IT Project Portfolio Management Best Practice Adoption
February, 2017
Just as a mutual fund manager manages a portfolio of stocks, IT executives use project portfolio management (PPM) to maximize the ROI of their IT projects as a portfolio. Although the majority of organizations have adopted PPM as a best practice, there is room for this discipline to grow and mature. In this study, we look at PPM adoption trends by organization size and industry. We conclude with an overview of PPM tools and best practices. (15 pp., 5 fig.)
[Research Byte]

Help Desk Staffing Ratios
February, 2017
The help desk not only plays a key role in maintaining user productivity, it also serves as the day-to-day face of the IT department. This study provides staffing benchmarks for this important function. We look at the trend in help desk staffing over a five-year period and provide two benchmarks by organization size and sector: help desk staff as a percentage of the IT staff and users per help desk staff member. Because companies organize the end-user support function in different ways, we also provide benchmarks for a combined help desk and desktop support staff. (19 pp., 7 fig.)
[Research Byte]

Technology Trends 2017
February, 2017
This major study provides insight into the customer experience and adoption rates for 12 technology initiatives that are top-of-mind for many companies. The study also delves into satisfaction of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technology initiatives. They also can gain insight into just how aggressively competitors and peers are making these investments. (97 pp., 86 figs.)
[Full Description and Sample Pages]
[Research Byte]

Agile Development Adoption and Best Practices
January, 2017
After more than two decades of maturation, agile development methodologies promise to deliver new systems more quickly, improve software quality, and increase user satisfaction. While adoption remains only moderate, agile development continues to gain adherents as organizations seek to respond to a continuously changing environment. In this study, we report how widely and deeply agile development is being embraced by IT organizations today, by organization size and sector. We conclude with our recommendations on how to best use, and not misuse, agile development methodologies. (14 pp., 5 fig.)
[Research Byte]

Vendor Discount Report (January 2017)
January, 2017
Market intelligence on current discounting practices for business equipment can be difficult obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics. (14pp., 21 figs.)

IT Spending and Staffing Outlook for 2017: Efficiency Over Exuberance
December, 2016
Business leaders in North America are positive about the economic outlook for the coming year but not optimistic enough to open their wallets for the IT organization. In our annual IT Spending and Staffing Outlook, we provide guidance for IT executives as they firm up their plans for the coming year. This year, our report assesses IT operational and capital spending plans for 2017, priorities for IT spending and investment, and plans for hiring, outsourcing, and pay raises for IT organizations in the U.S. and Canada. It also provides a brief look at the outlook for the budget plans for IT organizations in the rest of the world. (28 pp., 27 fig.)
[Research Byte]

2017 IT Salary Report
December, 2016
The Computer Economics 2017 IT Salary Report provides total compensation for 69 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2017 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (28 pp., 5 figs., plus salary tables)
[Research Byte]
[Full Description and Free Executive Summary]

IT Management Best Practices 2016/2017
August, 2016
Much of the mission of the IT organization is to automate and improve business processes throughout the enterprise. But the IT organization itself also has its own need for process improvement and automation. The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 33 IT management practices which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and software development practices. (186 pp., 170 figs.)
[Full Report Description and Sample Pages]
[Research Byte]

IT Outsourcing Statistics 2016/2017
August, 2016
This major study profiles outsourcing activity for 10 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource.  We examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. Finally, we show the outsourcing frequency by sector for each function. (105 pp., 89 fig.)
Full Report Description
[Research Byte]

IT Spending and Staffing Benchmarks 2016/2017: Full Study
June, 2016
Our 2016/2017 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 27th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 25 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase--click the Full Study Description below for details. (1,436 pp., 911 figs.)
[Full Study Description and Individual Chapter Pricing]


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Free Research Bytes

Social Business/Collaboration Systems Adoption High with Good ROI

Fewer Companies Adopting Disaster Recovery Outsourcing

Enterprise Architecture Not Widely Embraced

Cloud ERP: Three Things to Like about Acumatica

Use of Project Portfolio Management Continues to Fluctuate

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