August 27, 2015  
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IT Spending and Staffing Benchmarks 2014/2015 now available! IT budget, IT spending, IT metrics, benchmarks, and more.
Featured Research

ERP Support Staffing Ratios
August, 2015
In this study, we analyze ERP support requirements by means of a simple ratio: the number of ERP users per ERP support staff member. The higher the ratio, the more productive the support personnel appear to be, all other things being equal. We assess this ratio by size of installation and sector. We also report median ratios for Oracle E-Business, SAP ERP, PeopleSoft, and JD Edwards systems vs. all others. Finally, we provide recommendations on optimizing staffing levels after assessing the influence of age of installation, number of instances, number of versions, extent of modifications, and scope of functionality. (14 pp., 5 fig.)
[Research Byte]

Disaster Recovery as a Service May Be in Your Future
August, 2015
The ability to recover from scheduled or unscheduled downtime is becoming more affordable due to an increasing number of disaster-recovery-as-a-service (DRaaS) providers. Over the past 18 months, the number and scope of DRaaS options has grown, and more managed service providers are building out cloud-based disaster recovery service operations with varying costs and capabilities. This report covers the key components of a DRaaS solution, the advantages and disadvantages of cloud-based disaster recovery, and key vendors in this growing market. (11 pp., 4 fig.)
[Research Byte]

Database Administration Staffing Ratios
August, 2015
In recent years, database administrators (DBAs) have made up a somewhat steady portion of the IT staff despite the growing amounts of data that organizations are maintaining. This study helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: DBAs as a percentage of the IT staff, DBAs as a percentage of the Data Center Group, users per DBA, and business applications per DBA. We present benchmarks for small, midsize, and large organizations. We also examine the influence of sector on these benchmarks as well as the multiyear trend in DBA staffing. (12pp., 8 fig.)
[Research Byte]

IT Outsourcing Statistics 2015/2016
August, 2015
This major study profiles outsourcing activity for 11 IT functions: application development, application hosting, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource. Finally, we examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. (111 pp., 97 fig.)
Full Report Description
[Research Byte]

IT Management and Administration Staffing Ratios
July, 2015
This study examines the question of how many managers a well-run IT organization requires and presents staffing metrics for IT managers as well as two administrative support functions: IT finance/vendor management and clerical support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff. We also report metrics for IT finance and clerical staff. (17 pp,. 9 fig.)
[Research Byte]

IT Quality Assurance and Testing Staffing Ratios
July, 2015
This study provides benchmarks for assessing staffing levels for the quality assurance and testing function in an IT organization. In our overview, we present the trend in quality assurance and testing staffing. We then provide three benchmarks by organization size and by sector: quality assurance staff as a percentage of the IT staff, quality assurance staff as a percentage of the Application Group, and applications per quality assurance staff member. We conclude with recommendations for improving the effectiveness of the quality assurance function within the IT organization. (18 pp., 8 fig.)
[Research Byte]

Beyond Deployment Options: SaaS as a Business Model
July, 2015
With the increasing popularity of software as a service (SaaS), enterprise software vendors today cannot afford to be without a cloud strategy. As a result, traditional vendors have introduced various forms of hosted, hybrid, and SaaS deployment options. The SaaS-only vendors, however, have a business and customer support model that is built around SaaS. This Research Byte discusses the differences in the business models and what SaaS customers should know when making a choice between a traditional vendor with a SaaS offering and a SaaS-only vendor.

Vendor Discount Report (July 2015)
July, 2015
Market intelligence on current discounting practices for business equipment can be difficult obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics (14pp., 12 figs.).

IT Security Staffing Ratios
June, 2015
While security is a high priority for most IT organizations, the staffing of this function has remained remarkably steady over time. Strengthening security does not necessarily require expanding the number of professionals dedicated to maintaining data and network security. In this study, we help IT executives assess their security staffing needs by providing four benchmarks: IT security staff as a percentage of the IT staff, IT security staff as a percentage of the Network and Communications  Group, users per IT security staff member, and network devices per IT security staff member. We also assess the influence of organization size and sector on staffing requirements. (17 pp., 8 fig.)
[Research Byte]

IaaS Adoption Trends and Customer Experience
June, 2015
Public cloud infrastructure-as-a-service (IaaS) is growing in popularity. It is being used for disaster recovery, system development, testing, and even production systems. This report quantifies the current adoption and investment trends, as well as the benefits driving adoption and the buyer concerns holding it back. We assess adoption and investment trends by organization size, sector, and geography. To assess the economics, we look at the return on investment and total cost of ownership experience of those that have adopted IaaS along with current investment per user. We conclude with practical advice for IT leaders seeking to gain support for IaaS investment. (24 pp., 12 fig.)
[Research Byte]

IT Spending and Staffing Benchmarks 2015/2016: Full Study
June, 2015
Our 2015/2016 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 25th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 26 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase--click the Full Study Description below for details. (1,436 pp., 846 figs.)
[Full Study Description and Individual Chapter Pricing]

IT Staffing Ratios: Benchmarking Metrics and Analysis for 14 Key IT Job Functions
June, 2015
This special publication bundles the entire collection of our reports on IT staffing ratios. The IT functions covered include IT management, project management, help desk, desktop support, business analysts, server support, network administration, applications development, ERP support, database administration, data warehouse/business intelligence, IT quality assurance, IT security, and web/e-commerce. This special collection is a valuable source of information for IT executives interested in benchmarking their staffing levels with those of similar organizations. (235 pp., 104 figs.)
[Full Report Description and Free Sample]

Application Programmer Staffing Ratios
May, 2015
With the changing IT environment, the need for application programmers is in flux, and IT organizations can benefit from periodic assessment of their staffing levels. This study uses three metrics to make that assessment: programmers as a percentage of the IT staff, users per programmer, and applications per programmer. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger application group, which includes personnel engaged in web development and support, quality assurance and testing, data management, and business systems analysis. (17 pp., 7 fig.)
[Research Byte]

Bring-Your-Own-Device Adoption and Best Practices
April, 2015
IT organizations are having to confront BYOD as an emerging practice and adopt policies and procedures to deal with the security, legal, and support issues that come with enabling employees to use their personal smartphones, tablets, and laptops at work. In this study, we first take a look at adoption trends for BYOD policies by organization size and sector. We also discuss the elements that every BYOD policy should contain, critical steps required to keep the organization protected for enabling BYOD and some of the solutions available for managing and securing mobile devices. To date, our research shows adoption of the practice is immature, but interest is high and adoption is rising. (16 pp., 6 figs)
[Research Byte]

Long-Term IT Trends in the Post-Recession World
April, 2015
Now that IT budgets have begun to recover from the Great Recession, it is important to consider how the world has changed. What are the long-term trends of the current era? We present our findings in four parts. First, we document changes in the mix of spending within the IT operational budget since 2007, showing a dramatic shift in how IT organizations are allocating resources. Second, we examine trends in outsourcing, use of contingency workers, IT staffing, and overall IT spending. Third, we present data from companies that have aggressively moved to the cloud to get some idea of what the future will bring. We conclude with recommendations for navigating the trends of today.  (20 pp., 12 figs.)
[Research Byte]

Network Support Staffing Ratios
April, 2015
This study will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing against industry benchmarks. We provide four benchmarks: network support staff as a percentage of the IT staff, network support staff as a percentage of the Network and Communications Group, network devices per network support staff member, and users per network support staff member. We provide benchmarks for the composite sample and by organization size. (11pp., 5 fig.)
[Research Byte]

Desktop Support Staffing Ratios
April, 2015
This study provides benchmarks on typical desktop support staffing. We use two metrics to benchmark desktop support staffing: desktop support staff as a percentage of the IT staff and PCs per desktop support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for the combined desktop support and help desk functions. We conclude with strategies for improving the efficiency of the desktop support staff. (17 pp., 7 figs.)
[Research Byte]

Security Incident Management Adoption Trends
March, 2015
Computer Economics research shows adoption of security incident management is only moderately mature, despite the apparent escalation in threat levels over the past year, and that there is plenty of room for broader and deeper adoption of this IT management best practice. This is a practice that every IT organization should embrace with some level of rigor. In this study, we introduce the best practices and take a look at adoption trends for security incident management by organization size and sector. We also introduce some of providers of security incident management systems and services. (14 pp., 5 figs.)
[Research Byte]

Technology Trends 2015
March, 2015
This major study provides insight into the customer experience and adoption rates for 14 technology initiatives that are top-of-mind for many companies. The study also delves into the specific types of solutions under consideration and the amount of money being budgeting for these initiatives. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technology initiatives. They also can gain insight into just how aggressively competitors and peers are making these investments. (100 pp., 98 figs.)
[Full Description and Sample Pages]
[Research Byte]

Disaster Recovery Outsourcing Trends and Customer Experience
February, 2015
Disaster recovery outsourcing is a strategic consideration for all organizations. This study reports the percentage of organizations outsourcing disaster recovery capabilities (frequency), the scope of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on the cost and service experiences of IT organizations that outsource disaster recovery, and we identify the business sectors most likely to outsource their disaster recovery operations. (17 pp., 8 fig.)
[Research Byte]

Help Desk Staffing Ratios
February, 2015
This study provides metrics for benchmarking help desk staffing levels in the current environment. We look at the trend in help desk staffing over a five-year period and provide two benchmarks by organization size: help desk staff as a percentage of the IT staff and users per help desk staff member. Because companies organize the end-user support function in different ways, we also provide benchmarks for a combined help desk and desktop support staff. We conclude with recommendations on optimizing help desk staffing levels. (16 pp., 7 fig.)
[Research Byte]

Help Desk Outsourcing Trends and Customer Experience
February, 2015
The frequency of help desk outsourcing has declined in this period of recovery, particularly among smaller organizations. One reason may be the decidedly mixed customer experience. This study examines adoption trends and customer experience with help desk outsourcing. We report on the percentage of organizations outsourcing help desk (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the customer’s cost and service experience. Finally, we show how these trends differ by organization size and sector. (13 pp., 8 figs.)
[Research Byte]

Data Management Staffing Ratios
January, 2015
Data management is a mission-critical function that crosses departmental borders and involves business intelligence, data warehousing, and data architecture, among other functions. This category of IT employees has been rising. As such, the number of IT staff members directly involved with data management requires ongoing assessment. In this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the application group, users per data management staff member, and applications per data management staff member. (16 pp., 10 figs.)
[Research Byte]

Supply Chain Management Adoption Trends and Customer Experience
January, 2015
Competitive pressures, globalization and increasingly complex offshore manufacturing relationships are spurring organizations to expand their supply chain management systems, which encompass a wide variety of technologies and capabilities. This report quantifies the current adoption and investment trends for SCM systems as well as the benefits driving companies to expand their SCM implementations. We assess these trends by organization size, sector and geography. We look at the ROI and TCO experience of those that have adopted SCM along with current investment per SCM user. We conclude with practical advice for those considering investment in SCM technology.  (23 pp., 11 figs.)
[Research Byte]

IT Financial Management Solution Adoption Trends and Customer Experience
January, 2015
IT financial management (ITFM) systems are taking on added importance as IT organizations navigate the transition to cloud applications and infrastructure. In this study, we examine ITFM adoption trends, customer experience, and the major providers of ITFM solutions. Our study indicates that ITFM systems are being consistently used by organizations of all sizes and in all industry sectors. While many are achieving excellent results by adopting ITFM, buyers should closely manage implementation to ensure economic returns are achieved. (15 pp. 7 figs.)
[Research Byte]

Business Analyst Staffing Ratios
January, 2015
The business analyst serves as a bridge between the IT organization and the users he or she serves. It is a multifaceted function that is important for ensuring that IT application systems meet business objectives. In this study, we assess staffing levels for the business analyst using four metrics: business analysts as a percentage of the IT staff, business analysts as a percentage of the application group, applications per business analyst, and users per business analyst. We also present ratios by organization size and sector. (17 pp., 7 figs.)
[Research Byte]

From VAR to Solution Provider: Five Strategies for Business Transformation
January, 2015
The traditional VAR business has become more challenging with declining product margins, increasing competition, and lower-cost alternatives to proprietary products. These pressures and others are forcing many VARs to grow their businesses from product sales to more comprehensive solutions built on a richer set of services and recurring revenue models. In this report, we outline five strategies for making the transformation from VAR to solution provider. (12 pp., 7 figs.)
[Research Byte]

HCM Adoption Trends and Customer Experience
December, 2014
Recruiting, developing, and retaining the best people creates a sustainable, competitive advantage, and human capital management (HCM) systems can play an important role in achieving this advantage. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography. We look at the ROI and TCO experiences of adopters along with current investment levels per employee. We conclude with practical advice for planning new investments in HCM systems. (19 pp., 11 figs.)
[Research Byte]

2015 IT Salary Report
December, 2014
The Computer Economics 2015 IT Salary Report provides total compensation (base pay plus incentive pay) for 69 specific IT job functions for more than 400 U.S. metro areas. The executive summary also provides our forecast for pay raises and hiring in 2015 and includes job descriptions for each job function in this study. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (28 pp., 5 figs., plus salary tables)
[Full Description and Free Executive Summary]

IT Spending and Staffing Outlook for 2015
November, 2014
What is the outlook for IT spending and staffing in 2015?  This annual report provides an early look at the economic trends that are shaping IT budgets heading into the new year to assist  IT executives in preparing  their spending plans.  The study assesses IT spending plans for 2015, priorities for IT spending and investment, plans for hiring and outsourcing, and use of contractors and part-time workers. We also look at the forecast for pay raises for IT workers. (34 pp., 26 figs.)
[Research Byte]

Current Use of IT Contingency Workers
October, 2014
As a percentage of the IT staff, the use of contingency workers has been falling back to more normal levels, thanks to the maturing recovery and greater willingness to bring on regular full-time employees. Nevertheless, the use of contractors among IT organizations remains an important and well-established strategy and one that many IT organizations employed aggressively during the post-recession period. This study helps IT decision-makers understand how organizations are balancing the use of contingency workers with full-time employees in the current environment.(13 pp., 5 figs.)
[Research Byte]

Server Support Staffing Ratios
October, 2014
Server support personnel have been declining as a percentage of the typical IT staff. How many server support staff members does an organization need? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing ratios. We conclude with recommendations for improving server support productivity. (16 pp., 7 figs.)
[Research Byte]

IT Management Best Practices 2014/2015
October, 2014
Much of the mission of the IT organization is to automate and improve business processes throughout the enterprise. But the IT organization itself also has its own need for process improvement and automation. The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 30 IT management practices which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and software development practices. (163 pp., 149 figs.)
[Full Report Description and Sample Pages]
[Research Byte]

Project Management Office Adoption Trends
October, 2014
The creation of project management offices (PMOs) has become a common practice among larger organizations. In this study, we examine the trend toward adoption of project management offices (PMOs), a best practice that has proved its worth. We present recent adoption trends, examine the influence of size and sector on adoption, and provide recommendations for how to measure the success of the PMO. (10 pp., 5 figs.)
[Research Byte]

Database Administration Outsourcing Trends and Customer Experience
September, 2014
Outsourcing the database administration function usually is undertaken to reduce costs, achieve better cost predictability, and improve the level of IT functionality. To help IT executives understand their options, this study examines adoption trends in database administration outsourcing. We report on the percentage of organizations outsourcing database administration (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the customer’s cost and service experience. Finally, we show how these trends differ by organization size and sector. (16 pp., 8 figs.)
[Research Byte]

Desktop Virtualization Adoption Trends and Customer Experience
September, 2014
Desktop virtualization adoption continues to rise. This study provides an overview of key concepts and vendors in this space. We then examine desktop virtualization adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We present worldwide adoption and investment rates, adoption by organization size, and adoption in North America over time. We also look at the return on investment experience and total cost of ownership experience of adopters and report on how much they are budgeting per user for new and follow-on investments in virtual desktop solutions. (18 pp., 10 fig.)
[Research Byte]

Understanding Cloud ERP Buyers and Providers
August, 2014
Not all ERP systems that are labeled “cloud” are the same. At the same time, vendors need to realize that not all ERP buyers are the same. The study provides an overview of ERP cloud vendors and describes the two major categories of buyers in this market: first-time buyers looking for their first ERP systems and established companies replacing their legacy systems. We also segment cloud ERP providers into two categories: cloud-only ERP providers and traditional vendors that have added cloud or hosting as deployment options. We conclude with recommendations for buyers and providers who seek to serve these markets. Two appendices provide our analysis of key ERP vendors in each category.  (32 pp., 6 fig.)
[Research Byte]

IT Spending and Staffing Benchmarks 2014/2015: Full Study
June, 2014
Our 2014/2015 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 24th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 26 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase--click the Full Study Description below for details. (1,507 pp., 911 figs.)
[Full Study Description and Individual Chapter Pricing]

How to Build an IT Service Catalog
May, 2014
A well-designed IT service catalog demonstrates the value of IT, defines service levels, facilitates budgeting, and aids in the evaluation of outsourcing services. Once an organization has decided to create a service catalog, however, the project can fall short of delivering on these promised benefits. This report lays out six steps for creating a well-designed service catalog, provides examples of the elements of a catalog, and concludes with advice on how to avoid typical pitfalls. (13 pp, 4 figs)
[Research Byte]

ERP Adoption Trends and Customer Experience
May, 2014
ERP systems have become the platform for integration of data, information, and applications in the well-managed enterprise today. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report worldwide adoption and investment rates by sector, organization size, and geography. We also measure customer experience in terms of the success rates for return on investment (ROI) and total cost of ownership (TCO). Finally, we assess ERP investment levels for new implementations and improvements to existing systems. We wrap up with our recommendations for improving the ROI of ERP installations. (15 pp., 11 fig.)
[Research Byte]

The Whats and Whys of the IT Service Catalog
April, 2014
The IT service catalog is a foundational element of IT service management. Organizations looking to implement best practices in their delivery of IT services need to ensure that all stakeholders have a basic understanding of this important concept. This report explains the concepts of the IT service catalog and why it is an essential part of IT service management. It also provides practical recommendations for implementation of a service catalog.  (13 pp., 2 fig.)
[Research Byte]

CRM Adoption Trends and Customer Experience
April, 2014
This study analyzes the market forces that are driving the increased popularity of CRM systems today. We show the three-year trend in CRM adoption and investment rates, with a breakdown by sector, organization size, and geography. We also measure customer experience in terms of the success rates for return on investment (ROI) and total cost of ownership (TCO). Finally, we assess CRM investment levels for new implementations and improvements to existing systems. We wrap up with our recommendations for improving the ROI of CRM. (17 pp., 12 fig.)
[Research Byte]

Technology Trends 2014
March, 2014
This major study provides insight into the staying power of 15 technology initiatives that are top-of-mind for many companies. It provides a glimpse into how quickly an emerging technology is being adopted, how deeply more-established technologies are penetrating the market, and how positive the customer experience is with each technology. The study also delves into the specific types of solutions under consideration and the amount of money being budgeting for these initiatives. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technology initiatives. They also can gain insight into just how aggressively competitors and peers are making these investments. (106 pp., 117 figs.)
[Full Description and Sample Pages]
[Research Byte]

The Economic and Strategic Benefits of Cloud Computing
February, 2014
Based on a recent Computer Economics survey, we find that organizations that have fully or largely migrated to the cloud save on average more than 15% in IT spending as a percentage of revenue. Savings come not only from a reduction in data center spending, but also from lower IT personnel costs. Because cloud-based systems reduce the effort needed for ongoing support, cloud users are able to devote a higher percentage of their IT spending to new initiatives. The cost savings, combined with strategic benefits in speed, scalability, and agility, argue in favor of organizations moving aggressively to the cloud. (12 pp,. 4 Fig.)
[Research Byte]

A Practical Framework for Business Continuity Planning
January, 2014
Too often, disaster recovery is simply an information-technology-led exercise. There is a growing recognition, however, that contingency planning needs to go beyond recovery of IT systems to become a business-led  process that prepares the organization for many forms of disruption and ensures that the business itself—not just the IT systems—will continue uninterrupted. This report provides practical guidance on best practices for business continuity planning. (11 pp., 2 fig.)
[Research Byte]


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