July 27, 2017  
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IT Spending and Staffing Benchmarks 2017/2018 now available! IT budget, IT spending, IT metrics, benchmarks, and more.
Featured Research

ERP Adoption Trends and Customer Experience
July, 2017
Enterprise resource planning systems have become the platform for integration of data, applications, and business processes across the entire organization. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. Finally, we identify the functional areas where organizations are planning or considering making new investments in ERP. We wrap up with our recommendations for improving the ROI of ERP installations. (18 pp., 9 fig.)
[Research Byte]

IaaS Adoption Trends and Customer Experience
July, 2017
IT organizations are growing their use of infrastructure as a service (IaaS) for a variety of purposes, such as disaster recovery, system development, and, increasingly, for production systems. This report quantifies the current adoption and investment trends, as well as the benefits driving adoption and the buyer concerns holding it back. We assess these trends by organization size, sector, and region. To assess the economics, we look at the return on investment and total cost of ownership experience of those who have adopted IaaS and conclude with practical advice for IT leaders seeking to gain support for IaaS investments. (24 pp., 13 fig)
[Research Byte]

Application Developer Staffing Ratios
July, 2017
With the changing IT environment, the need for application developers is in flux, and IT organizations can benefit from periodic assessment of their staffing levels. This study uses three metrics to make that assessment: developers as a percentage of the IT staff, users per developer, and applications per developer. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger Application Group, which includes personnel engaged in application maintenance, web development and support, quality assurance and testing, data management, and business systems analysis. (21 pp., 9. fig)
[Research Bytes]

Application Maintenance Staffing Ratios
July, 2017
As an organization’s applications portfolio grows, the application maintenance role becomes a more critical function, and IT organizations can benefit from periodic assessment of their staffing levels. This study uses three metrics to make that assessment: application maintenance staff as a percentage of the IT staff, users per app maintenance staff member, and applications per app maintenance staff member. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger application group, which includes personnel engaged in application development, web/e-commerce support, quality assurance and testing, data management, and business systems analysis. (21 pp., 9 fig.)
[Research Bytes]

Vendor Discount Report (July 2017)
July, 2017
Market intelligence on current discounting practices for business equipment can be difficult obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics (14pp., 21 figs.).

HCM Adoption Trends and Customer Experience
July, 2017
Organizational success depends on people. Therefore, recruiting, developing, and retaining the best people creates a sustainable, competitive advantage, and human capital management (HCM) systems can play an important role in achieving this goal. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography as well as the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in HCM systems. (21 pp., 9 fig.)
[Research Byte]

IT Spending and Staffing Benchmarks 2017/2018: Full Study
June, 2017
Our 2017/2018 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 28th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 28 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase - click the Full Study Description below for details. (1,588 pp., 1,004 figs.)
[Full Study Description and Individual Chapter Pricing]

SaaS Adoption Trends and Customer Experience
May, 2017
Software as a Service (SaaS) has quickly become an attractive alternative to on-premises deployment, and in many categories already it has surpassed on-premises software in terms of new sales. This study quantifies the current investment trends for SaaS and identifies the benefits driving companies to expand their SaaS implementations. It also identifies which of a wide variety of SaaS applications are driving adoption and assesses adoption and investment trends by organization size and geography. Finally, we examine the positive ROI and TCO experience of adopters and conclude with practical advice for those considering deployment of SaaS solutions. (25 pp., 11 fig.)
[Research Byte]

Technology Trends 2017
February, 2017
This major study provides insight into the customer experience and adoption rates for 12 technology initiatives that are top-of-mind for many companies. The study also delves into satisfaction of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technology initiatives. They also can gain insight into just how aggressively competitors and peers are making these investments. (97 pp., 86 figs.)
[Full Description and Sample Pages]
[Research Byte]

2017 IT Salary Report
December, 2016
The Computer Economics 2017 IT Salary Report provides total compensation for 69 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2017 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (28 pp., 5 figs., plus salary tables)
[Research Byte]
[Full Description and Free Executive Summary]

IT Outsourcing Statistics 2016/2017
August, 2016
This major study profiles outsourcing activity for 10 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource.  We examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. Finally, we show the outsourcing frequency by sector for each function. (105 pp., 89 fig.)
Full Report Description
[Research Byte]


For more research, browse the Research Sections to the left, or use the Search field in the header of this page. Note: most articles that are limited to subscribers only can be purchased on an individual basis.
 
Free Research Bytes

ERP Satisfaction Strong Despite Poor Economics

IaaS Adoption Exploding with Plenty of Room to Grow

Small Manufacturer First Go-Live for Infor CloudSuite Distribution

Trends Driving Rise in Application Developer Headcount

Application Maintenance Staff Rising, For Now

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