January 18, 2017  
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Featured Research

Vendor Discount Report (January 2017)
January, 2017
Market intelligence on current discounting practices for business equipment can be difficult obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics. (14pp., 21 figs.)

Server Support Staffing Ratios
January, 2017
State-of-the-art data centers with virtualized architectures are changing the equation on optimal server support staffing levels. How many server support staff members does an organization need? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. (18 pp., 8 fig.)
[Research Byte]

IT Asset Management Adoption and Best Practices
January, 2017
IT departments often find it difficult to keep track of all the hardware, configurations, software licenses, user permissions, and other information regarding IT assets. IT asset management systems can make the challenge less formidable. In this study, we look at the changing nature of the asset management field, how far along organizations are in implementing asset management systems, and some of the tools and options for improving asset management. (17 pp., 5 fig.)
[Research Byte]

Web/E-Commerce Staffing Ratios
January, 2017
The growth of mobile applications, analytics, and e-commerce demands are increasing the back-end requirements for the web/e-commerce support staff function. In this report, we provide benchmarks for staffing functions related to web and e-commerce development and operations. We benchmark web staffing with two ratios: web/e-commerce staff as a percentage of the IT staff and users per web/e-commerce staff member. Benchmarks are provided by organization size. (15 pp., 7 fig.)
[Research Byte]

Benchmarks for IT Training Budgets
December, 2016
Many factors influence the training requirements for IT organizations today, including the evolving composition of the IT staff. This study provides IT organizations with benchmarks for setting competitive IT training budgets for their organizations in the wake of these changes. We provide benchmarks for spending on training per IT staff member and as a percentage of the IT budget. We also assess variation in training budgets by organization size and sector, and we look at the change in training expenditures over time. (12 pp., 5 fig.)
[Research Byte]

Security Compliance Audit Adoption and Best Practices
December, 2016
Periodic audits of IT security policy compliance are a mandate for many organizations, particularly those that process and store personal data such as patient information and customer financial records. This study examines the extent to which IT organizations have made use of IT security policy audits and measures the level of engagement in the practice. We also look at how adoption of this best practice differs by organization size and sector. Finally, we provide recommendations for monitoring the success of security audits. (15pp., 5 fig.)
[Research Byte]

IT Spending and Staffing Outlook for 2017: Efficiency Over Exuberance
December, 2016
Business leaders in North America are positive about the economic outlook for the coming year but not optimistic enough to open their wallets for the IT organization. In our annual IT Spending and Staffing Outlook, we provide guidance for IT executives as they firm up their plans for the coming year. This year, our report assesses IT operational and capital spending plans for 2017, priorities for IT spending and investment, and plans for hiring, outsourcing, and pay raises for IT organizations in the U.S. and Canada. It also provides a brief look at the outlook for the budget plans for IT organizations in the rest of the world. (28 pp., 27 fig.)
[Research Byte]

2017 IT Salary Report
December, 2016
The Computer Economics 2017 IT Salary Report provides total compensation for 69 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2017 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (28 pp., 5 figs., plus salary tables)
[Research Byte]
[Full Description and Free Executive Summary]

Database Administration Outsourcing Trends and Customer Experience
November, 2016
Outsourcing the database administration (DBA) function usually is undertaken to reduce costs and improve the level of service, although it is not a widely adopted strategy. To help IT executives understand their options, this study examines adoption trends in DBA outsourcing. We report on the percentage of organizations outsourcing database administration (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the customer’s cost and service experience. Finally, we show how these trends differ by organization size and sector. (15 pp., 7 fig.)
[Research Byte]

IT Management Best Practices 2016/2017
August, 2016
Much of the mission of the IT organization is to automate and improve business processes throughout the enterprise. But the IT organization itself also has its own need for process improvement and automation. The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 33 IT management practices which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and software development practices. (186 pp., 170 figs.)
[Full Report Description and Sample Pages]
[Research Byte]

IT Outsourcing Statistics 2016/2017
August, 2016
This major study profiles outsourcing activity for 10 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource.  We examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. Finally, we show the outsourcing frequency by sector for each function. (105 pp., 89 fig.)
Full Report Description
[Research Byte]

IT Spending and Staffing Benchmarks 2016/2017: Full Study
June, 2016
Our 2016/2017 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 27th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 25 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase--click the Full Study Description below for details. (1,436 pp., 911 figs.)
[Full Study Description and Individual Chapter Pricing]

For more research, browse the Research Sections to the left, or use the Search field in the header of this page. Note: most articles that are limited to subscribers only can be purchased on an individual basis.
Free Research Bytes

Cloud ERP Poised for Growth, New FinancialForce CEO Says

State-of-the-Art Data Centers Driving Down Server Support Staffing Levels

IT Asset Management: Keeping the Chaos Under Control

Web/E-Commerce Operations Staff On the Rise

IT Training Budgets Stabilize at New, Lower Level

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