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IT Spending and Staffing Benchmarks: 2017/2018: IT Budget/Cost Metrics and Other Key Performance Indicators by Industry and Organization Size

Benchmarking information technology spending or IT employee staffing levels can be a difficult exercise. Our IT Spending and Staffing Benchmarks study makes the job easier by providing hundreds of ratios, statistics, and other IT cost metrics for IT budgeting and IT employee headcount analysis. IT spending as a percent of revenue and dozens of other IT budget ratios are documented.

In this annual report, we provide IT budget and staffing metrics by industry sector and organization size for private and public companies and governmental organizations that have IT operations in North America, based on our annual in-depth survey of over 200 IT executives, now in its 28th year.
   
Download a free copy of the 50+ page executive summary >>

WHO NEEDS THIS STUDY?

For CIOs and consulting firms, this 28-chapter study provides current metrics and unbiased data for you to benchmark an organization's total IT spending and staffing levels. This study will allow you to:

  • Benchmark your IT operational spending levels by comparing them with those of organizations of similar size and industry sector. Over 20 specific IT cost management ratios and other IT support metrics are provided, such as IT budget as a percent of revenue and IT spending per employee, allowing IT executives to highlight opportunities to reduce IT costs and optimize IT expenses.
     
  • Measure your IT capital budget spend levels. Nearly 20 specific IT capital budget metrics are provided for benchmarking IT investment levels.      
     
  • Analyze your IT staffing levels. Over 30 IT headcount ratios are provided for benchmarking IT staff counts.
     
  • Evaluate your IT key performance indicators. Compare your IT intensity and infrastructure metrics with your peers, using measures such as new initiative spending, custom/commercial software mix, virtualization ratios, users per server and per printer, data center OS mix, PC refresh rates, and other KPIs.
For providers of IT products and services, this study provides valuable insights into the current budgeting priorities of IT buyers and changes in levels of IT operational and capital spending. This study provides objective data based on our in-depth survey of IT decision makers. As such, it can be a valuable source of information to validate assumptions underlying your annual business development, pricing strategies, and sales plans.


PURCHASING OPTIONS


Scroll down to read a detailed description of each chapter. Click on any link to purchase now. (Clients may log in and download at no charge.)

Summary Chapters

Chapter 1, Executive Summary  [Free. Download Now]
Chapter 2, Composite Benchmarks  $1,295
Chapter 3A, Benchmarks by Organization Size: Small Organizations  $1,295
Chapter 3B, Benchmarks by Organization Size: Midsize Organizations $1,295
Chapter 3C, Benchmarks by Organization Size: Large Organizations $1,295

Industry Sector Chapters

Chapter 4: Process Manufacturing Sector Benchmarks $1,295
Chapter 5: Discrete Manufacturing Sector Benchmarks $1,295
Chapter 6: Banking and Finance Sector Benchmarks $1,295
Chapter 7: Insurance Sector Benchmarks $1,295
Chapter 8: Retail Sector Benchmarks $1,295
Chapter 9: Wholesale Distribution Sector Benchmarks $1,295
Chapter 10: Energy and Utilities Sector Benchmarks $1,295
Chapter 11: Healthcare Services Sector Benchmarks $1,295
Chapter 12: Professional and Technical Services Sector Benchmarks  $1,295
Chapter 13: Transportation and Logistics Sector Benchmarks $1,295
Chapter 14: Construction and Trade Services Sector Benchmarks $1,295
Chapter 15: IT Services and Solutions Sector Benchmarks $1,295
Chapter 16: Government Sector Benchmarks $1,295
Chapter 17: Nonprofits and Charitable Organizations Sector Benchmarks $1,295
Chapter 18: Education Sector Benchmarks $1,295

Subsector Chapters

Chapter 19: High-Tech Subsector Benchmarks $1,295
Chapter 20: Food and Beverage Subsector Benchmarks $1,295
Chapter 21: Industrial and Automotive Subsector Benchmarks $1,295
Chapter 22: Commercial Banking Subsector Benchmarks $1,295
Chapter 23: Brick-and-Mortar Retail Subsector Benchmarks $1,295
Chapter 24: Utilities Subsector Benchmarks $1,295
Chapter 25: Hospital Subsector Benchmarks $1,295
Chapter 26: City and County Government Subsector Benchmarks $1,295
Chapter 27: Government Agency Subsector Benchmarks $1,295
Chapter 28: Logistics Subsector Benchmarks $1,295

Special Bundle Combinations
    Chapters 1, 2, 3A, 3B, and 3C  $3,995 -- you save 25%
    Chapters 1 and 2 plus choice of one other chapter:  $2,295 -- you save 10%.  Contact us to order
    Chapters 1 and 2 plus choice of two other chapters:  $3,495 -- you save 10%. Contact us to order
    The Full Study (all 28 chapters)  $27,995 -- you save 26%.

If you would like to purchase some other combination of chapters, not listed above, please contact us for special pricing.

Buyers that need chapters for multiple industries should contact us for information about a website subscription, which offers even greater discounts.


DETAILED CHAPTER DESCRIPTIONS


Chapter 1, Executive Summary [Download your FREE copy now!]
This chapter provides an overview of the key findings from the full study and describes the contents of the subsequent chapters. It also includes information on the study participants and the survey methodology.

  • Net Percentage of Organizations Increasing IT Operational Spending
  • IT Operational Budget Change from Prior Year; 2013-2017
  • IT Operational Spending Growth, by Organization Size
  • Net Percentage of Organizations Expecting to Spend More Than Budgeted for IT Operations: 2013-2017
  • Adequacy of the Current IT Operational Budget to Support the Business
  • Total IT Spending as Percentage of Revenue at the Median: 2013-2017
  • IT Operational Spending per User: 2013-2017
  • Change in IT Operational Budgets from Prior Year, by Industry Sector
  • Percentage of Organizations Changing IT Capital Spending
  • Capital Budget as a Percentage of IT Spending: 2013-2017
  • Spending Priorities by Major IT Initiative
  • Net Percentage of Organizations Increasing Spending for Business Applications, Networking, IT Personnel, End-user Technology, and Data Center
  • Percentage of Organizations Changing IT Staff Headcount
Chapter 2, Composite Benchmarks [Buy Now]

This chapter provides composite metrics for all of the organizations surveyed, across all industry sectors and organization sizes. The metrics provided in this chapter are listed in the Metrics Descriptions section below.

Chapter 3A, 3B, 3C: Benchmarks by Organization Size
In these three chapters, we analyze each of our IT spending and staffing metrics by organization size. This chapter classifies organization size differently than most classification schemes. We use the size of the IT operational budget, as revenue is not always a good indicator of the size of the IT operation. This enables IT organizations to compare themselves against similar-size IT organizations. We define the size categories as follows:

To avoid the problem of having very small organizations in our sample, we have excluded respondents with less than $50 million in annual revenue.  

Chapter 4: Process Manufacturing Sector Benchmarks [Buy Now]
Chapter 4 provides benchmarks for process manufacturers. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. The sector includes manufacturers of chemicals, semiconductors, pharmaceuticals, food, building materials, packaging materials, steel, glass, and paper products, and other process-manufactured goods. The 42 respondents in the sample range in size from a minimum of $50 million to a maximum $32.7 billion in annual revenue.

Chapter 5: Discrete Manufacturing Sector Benchmarks [Buy Now]
Chapter 5 provides benchmarks for discrete manufacturing organizations. Discrete manufacturers are defined as those where the production process adds value by fabricating or assembling individual (discrete) unit production. The category includes manufacturers of consumer products, industrial equipment, aerospace products, auto parts, building products, electrical parts, medical devices, and electronic devices, among other products. The 45 respondents in this sample range in size from about $24.6 million to $96.3 billion in annual revenue.

Chapter 6: Banking and Finance Sector Benchmarks  [Buy Now]
Chapter 6 provides benchmarks for banking and finance companies. The firms in this sector include commercial banks, investment banks, credit unions, real estate investment firms, mortgage lenders, consumer finance lenders, and other types of lenders. The 27 respondents in this sector range in size from $22 million to a maximum of $34.1 billion in annual sales

Chapter 7: Insurance Sector Benchmarks [Buy Now]
Chapter 7 provides benchmarks for insurance companies. The firms in this sector include companies that sell medical and dental insurance, life insurance, property and casualty insurance, auto insurance, disability insurance, and other types of insurance. The 19 respondents in this sector range in size from $48 million to $10.7 billion in annual revenue.

Chapter 8: Retail Sector Benchmarks [Buy Now]
Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, electronics, groceries, office supplies, and general merchandise. They include department stores, specialty retailers, and big-box retailers. We also include hospitality and consumer services in this sector. The 25 respondents in the sample range in size from $125 million to $19 billion in annual revenue.

Chapter 9: Wholesale Distribution Sector Benchmarks [Buy Now]
Chapter 9 provides benchmarks for wholesale distributors. The category includes wholesale distributors of building products, home furnishings, home improvement products, industrial components, electronics, agricultural products, food and beverage, and other products. The 20 respondents in the sample range in size from $67 million to $25 billion in revenue

Chapter 10: Energy and Utilities Sector Benchmarks [Buy Now]
Chapter 10 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The 27 respondents in this sector include public utilities, water, gas, and electric utilities,
integrated energy companies, upstream exploration and production companies, onshore and offshore field services companies, and pipeline operators. The companies in our sample range in size from $87.9 million to more than $26.8 billion in annual revenue.

Chapter 11: Healthcare Services Sector Benchmarks [Buy Now]
Chapter 11 provides benchmarks for healthcare services companies. The 43 respondents in this sector include community hospital groups, multiregional hospital systems, healthcare systems, dental service organizations, and university hospitals. These organizations range in size from $45 million to $34 billion in annual revenue.

Chapter 12: Professional and Technical Services Sector Benchmarks [Buy Now]
Chapter 12 provides benchmarks for professional and technical services organizations. The 27 respondents in the sample range in size from $1 million to $5.5 billion in annual revenue. The sector includes firms that provide professional and technical services, including engineering, legal, accounting, consulting, marketing, research, and other services.

Chapter 13: Transportation and Logistics Sector Benchmarks [Buy Now]
Chapter 13 provides benchmarks for the transportation and logistics sector. The 23 respondents in this sample range in size from $52 million to nearly $21.9 billion. The category includes organizations that operate buses, trucks, railways, airlines, barges, and ships. The sector includes logistics companies that transport goods and transportation companies and agencies that move people.

Chapter 14: Construction and Trade Services Sector Benchmarks [Buy Now]
Chapter 14 provides benchmarks for construction and trade services companies. The 26 respondents in the sample range in size from $50 million to $9.9 billion in annual revenue. The category includes engineering and construction companies, commercial, residential and industrial construction contractors, oil service firms, and firms that specialize in the cleanup, treatment, and disposal of wastewater and hazardous materials.

Chapter 15: IT Services and Solutions Sector Benchmarks  [Buy Now]
Chapter 15 provides IT spending and staffing statistics for the IT services and solutions sector. The category includes software companies, software-as-a-service providers, systems integrators, solution providers, business process outsourcing firms, and other providers of technology services and solutions. There are 25 organizations in the sample, ranging in size from $50 million to $6.6 billion in annual revenue.

Chapter 16: Government Sector Benchmarks [Buy Now]
Chapter 16 provides benchmarks for government organizations. The 55 respondents in the sample range in size from about $53 million to $68 billion in annual revenue. The category includes city and county governments, federal and state agencies, law enforcement agencies, and other government organizations.

Chapter 17: Nonprofits and Charitable Organizations Sector Benchmarks [Buy Now]
Chapter 17 provides benchmarks for nonprofits and charitable organizations. The sector includes local and national charity organizations, conservation groups, organizing bodies, sports associations, and other nonprofit organizations. The 17 respondents in the sample range in size from about $45 million to $430 million in annual revenue.

Chapter 18: Education Sector Benchmarks [Buy Now]
Chapter 18 provides benchmarks for the education sector. The sector includes public and private colleges and universities, for-profit institutions, and school districts. The 22 respondents in the sample have operating budgets ranging in size from $66 million to $6.7 billion.

Chapter 19: High-Tech Subsector Benchmarks [Buy Now]
Chapter 19 provides benchmarks for high-tech companies. The category includes software developers, software-as-a-service providers, computer products manufacturers, semiconductor manufacturers, aerospace and defense manufacturers, pharmaceutical makers, and other companies. The 40 respondents in this sample range in size from $1 million to $80 billion in revenue.

Chapter 20: Food and Beverage Subsector Benchmarks [Buy Now]
Chapter 20 provides benchmarks for food and beverage manufacturers. The 16 respondents in the sample range in size from $40 million to $2.2 billion in annual revenue. Food and beverage companies produce beverages, snack foods, meat products, dairy products, dietary supplements, spices, and other consumable food products. Some also distribute products to retail outlets.

Chapter 21: Industrial and Automotive Subsector Benchmarks [Buy Now]
Chapter 21 provides benchmarks for industrial and automotive manufacturers. The 20 respondents in this subsector make auto parts, material handling equipment, engines, machinery, and similar capital goods. The manufacturers in the sample range in size from $45 million to $96.3 billion in annual revenue.

Chapter 22: Commercial Banking Subsector Benchmarks [Buy Now]
Chapter 22 provides benchmarks for commercial banks. This subsector includes credit unions and community, regional, and national banks. The 18 respondents in this sample have annual revenue ranging from $22 million to $34.1 billion.

Chapter 23: Brick-and-Mortar Retail Subsector Benchmarks [Buy Now]
Chapter 23 provides benchmarks for brick-and-mortar retailers. This subsector includes department stores, sporting goods stores, clothing stores, convenience stores, agricultural retailers, and other retailers. The 16 respondents in this sample have annual revenue ranging from $80 million to $19 billion.

Chapter 24: Utilities Subsector Benchmarks [Buy Now]
Chapter 24 provides benchmarks for utilities. The 17 respondents in this subsector range in size from about $88 million to $26.8 billion in annual revenue. This category includes gas and electric utilities, power transmission distributors, pipeline operators, water and power utilities, and telecommunications service providers.

Chapter 25: Hospital Subsector Benchmarks [Buy Now]
Chapter 25 provides benchmarks for hospitals. The 31 respondents in this subsector range in size from $109 million to $34 billion in annual revenue. This category includes community hospitals, university hospitals, health clinics, healthcare systems, and regional healthcare providers.

Chapter 26: City and County Government Subsector Benchmarks [Buy Now]
Chapter 26 provides benchmarks for city and county governments. This chapter is concerned with the IT workings of city or county governments and not individual agencies within larger governments (which can be found in Chapter 27). The 34 respondents in this subsector have annual operating budgets ranging from $55.3 million to $7.2 billion.

Chapter 27: Government Agency Subsector Benchmarks [Buy Now]
Chapter 27 provides benchmarks for federal, state, and regional government agencies. The category includes public health agencies, courts and law enforcement agencies, social service agencies, state parks, lotteries, and other federal, state, and regional government units. The 20 respondents in the sample have operating budgets that range in size from $52.6 million to about $40 billion.

Chapter 28: Logistics Subsector Benchmarks [Buy Now]
Chapter 28 provides benchmarks for logistics providers. The 18 respondents in this sample range in size from $52 million to nearly $21.9 billion. The sector is comprised of logistics companies that transport goods, including refined petroleum distributors, national moving companies, freight transportation companies, supply chain logistics providers, and other logistics companies.


METRICS DESCRIPTIONS

Metrics in Composite (Chapter 2) and Organization Size (Chapter 3A, 3B, 3C) Chapters
This section lists the metrics provided in Chapter 2 for the composite sample and in Chapters 3A, 3B, and 3C for small, midsize, and large organizations. These chapters include 53 figures, including eight tables, presented in 13 sections.

Demographics
In Section 1, we describe the key characteristics of the sample to establish a basis for comparison with other IT organizations. These metrics are as follows:
  • Organization size demographics, including revenue, employees, and revenue per employee
  • IT spending demographics, including total IT spending, IT capital spending, and IT outsourcing budget
  • IT infrastructure demographics, including number of data centers, network sites, and business applications
  • Key metrics of IT intensity, including users as a percentage of employees, PCs per user, percentage of users with tablets, percentage of users with smartphones, users per network site, and percentage of application functionality from custom systems
Spending by Type
In Section 2, we describe IT spending by type of spending. These metrics not only provide additional demographic information, but also identify IT trends. They include:
  • Percentage of IT spending devoted to ongoing support
  • Outsourcing as percentage of IT budget
  • Percentage of IT spending outside IT budget
  • Cloud/subscription software as a percentage of application portfolio
Budgeting Priorities
In Section 3, we examine key budget priorities for IT organizations. These metrics include:
  • Spending priorities by budget area, showing the net percentage of organizations planning to increase spending on IT personnel, business applications, data center, networking, and end-user technology
  • Plans for IT outsourcing, showing the percentage of companies planning to increase, decrease, and maintain spending at about the same level
  • Spending priorities by IT initiative, showing the net percentage of organizations planning to increase spending on security/privacy, cloud applications, business intelligence and data warehousing solutions, cloud infrastructure, mobile devices, and disaster recovery/business continuity
  • The importance of lower costs vs. improving service levels in the coming year
Total IT Spending Metrics
Section 4 presents metrics on IT spending, which includes current-year IT operational and capital spending, but excludes depreciation. These metrics include:
  • Total IT spending as a percentage of revenue
  • Total IT spending per user
  • Total IT spending per PC
  • Budget categories as average percentage of total IT spending, including spending on personnel, business applications, data center hardware/software, energy/utilities, IT facilities/floor space, network infrastructure, security, voice/data carrier expenses, PCs/end-user devices, printers/printing, and other expenses
IT Operational Spending Metrics
Section 5 presents metrics for IT operational spending. These metrics are as follows:
  • Percentage of organizations decreasing, maintaining, or increasing IT operational spending year over year IT operational budget percentage change from previous year
  • Expectations for how actual IT operational spending will compare with budget
  • Adequacy of current IT operational budget to support the business
  • IT operational spending as a percentage of revenue
  • IT operational spending per user
  • IT operational spending per PC
  • Percentage of IT operational budget charged back to users
  • Budget categories as average percentage of IT operational spending, including spending on personnel, business applications, data center hardware/software, energy/utilities, IT facilities/floor space, network infrastructure, security, voice/data carrier fees, PCs/end-user devices, printers/printing, and other expenses
  • Personnel as a percentage of IT operational spending at the 25th percentile, median, and 75th percentile
  • Depreciation as a percentage of IT operational budget
Capital Spending Metrics
Section 6 provides an analysis of IT capital budgets, including:
  • Percentage of organizations decreasing, maintaining, and increasing IT capital spending
  • IT capital budget change from prior year
  • Expectations for how actual IT capital spending will compare with budget
  • IT capital budget as a percentage of IT budget
  • Budget categories as average percentage of IT capital spending, including spending on personnel, business applications, data center hardware/software, energy/utilities, IT facilities/floor space, network infrastructure, security, voice/data carrier fees, PCs/end-user devices, printers/printing, and other expenses
IT Staffing Metrics
In Section 7, we provide key metrics and trend data on IT staffing, including:
  • Users per IT staff member
  • Percentage of organizations increasing, maintaining, and decreasing IT staff levels from previous year
  • IT staff headcount change from previous year
  • IT staff turnover
  • Annual training allocation per IT employee
  • Contingency workers as percentage of IT staff
  • IT staff functions as average percentage of IT staff, including IT managers, IT finance/vendor management/procurement, project management, clerical support, application developers, application maintenance/support, data management, quality assurance/testing, database administration, server support, network support, communications support, web/e-commerce, IT security, help desk, desktop support, documentation/training/process and standards, and other functions
Job function Metrics
In Section 8, we provide key benchmarks for six job functions:
  • IT managers as a percentage of IT staff
  • OS instances per server support staff member
  • Network devices per network support staff member
  • Applications per application developer
  • Applications per application maintenance and support staff member
  • PCs per desktop support staff member
  • Users per help desk staff member
  • First-call resolution rate
Service Area Spending Metrics
Section 9 shows IT spending by service area as a percentage of total IT spending. The service areas are IT management, business applications, data center, network, and end-user computing.

Business Application Metrics
Section 10 provides business application metrics, including:
  • Business application spending as percentage of IT spending
  • Business application spending per user
Data Center Metrics
Section 11 covers these data center spending and infrastructure metrics:
  • Processing workload by operating system, including IBM mainframe, Unix, Linux, IBM i, Windows Server, and other
  • Consolidated data center spending per user
  • Consolidated data center spending per server
  • Data center hardware/software spending as a percentage of IT spending
  • Data center hardware/software spending per user
  • Energy/utilities as a percentage of IT spending
  • Energy/utilities spending per user
  • OS instances per physical server
  • Users per physical server
Network Metrics
Section 12 covers the following network metrics:
  • Consolidated network spending per user
  • Network infrastructure as a percentage of IT spending
  • Network infrastructure spending per user
  • IT security as a percentage of IT spending
  • IT security spending per user
  • Data/voice carrier fees as a percentage of IT spending
  • Data/voice carrier spending per user
End-user Computing Metrics
Section 13 covers the following network computing metrics:
  • Consolidated end-user technology spending per user
  • PCs/End-user devices as a percentage of IT spending
  • PCs/End-user device spending per user
  • PC refresh rate in years
  • Printer/Printing as a percentage of IT spending
  • Printer/Printing spending per user
  • Users per printer

As noted above, in each chapter, the section on total IT spending and the section on IT operational budgets include a detailed analysis of IT budget line items as a percentage of the total. Line items include IT personnel, business applications, data center hardware/software, energy/utilities, IT facilities/floor space, network infrastructure, IT security, voice/data carrier expenses, PCs/end-user devices, printers/printing, and “other.” An example of the presentation of this data is shown in Figure 1-14. Please note that the percentages shown here do not represent the actual data in the report, but are only provided to illustrate the format of the data presented.


As noted earlier, the staffing section of each chapter concludes with a breakdown of IT staffing ratios for 18 individual job positions, with each position provided as an average percentage of the total IT headcount. Job positions include IT managers; IT finance/vendor managers; project managers; clerical/administration; application developers; application maintenance support; business analysts; data management; quality assurance and testing; database administration; server support; network support; communications; web and e-commerce; security, help desk; desktop support; and documentation, training and IT process/standards personnel and other.


 
An example of the presentation of this data is shown in Figure 1-15. Please note once again that the percentages shown here do not represent the actual data in the report, but are only provided to illustrate the format of the data presented.

Metrics in Sector and Subsector Chapters
The sector chapters, Chapters 4-18, and the subsector chapters, Chapters 19-28, have 31 figures, including eight tables.

In Section 1, we describe the key characteristics of the respondents in this sector to establish a basis for comparison with other IT operations. These metrics are as follows:

  • Organization size demographics, including revenue, employees, and revenue per employee
  • IT spending demographics, including IT spending, IT capital spending, and IT outsourcing budget
  • IT infrastructure demographics, including number of data centers, network sites, and business applications
  • Key metrics of IT intensity, including users per employee, PCs per user, percentage of users with tablets, percentage of users with smartphones, users per network site, and percentage of application functionality from custom systems

In Section 2, we describe IT spending by type of spending. These metrics not only provide additional demographic information, but also identify IT trends. They include:

  • Percentage of IT spending devoted to ongoing support
  • Outsourcing as a percentage of IT budget
  • Percentage of IT spending outside IT budget

Section 3 presents metrics on IT spending, which includes current-year IT operational and capital spending but excludes depreciation. These metrics include:

  • Total IT spending as a percentage of revenue
  • Total IT spending per user
  • Total IT spending per PC
  • Total IT spending by category as an average percentage of total IT spending, including spending on personnel, business applications, data center hardware/software, energy/utilities, IT facilities/floor space, network infrastructure, security, voice/data carrier expense, PCs/end-user devices, printers/printing, and other expenses

Section 4 presents metrics for IT operational spending, which includes depreciation. These metrics are as follows:

  • IT operational spending as a percentage of revenue
  • IT operational spending per user
  • IT operational spending per PC
  • Percentage of IT operational budget charged back to users
  • IT operational spending by category as an average percentage of IT operational spending, including spending on personnel, business applications, data center hardware/software, energy/utilities, IT facilities/floor space, network infrastructure, security, voice/data carrier expense, PCs/end-user devices, printers/printing, and other expenses (see example in Figure 1-14)
  • Personnel as a percentage of IT operational spending at the 25th percentile, median, and 75th percentile
  • Depreciation as a percentage of IT operational budget

Section 5 provides an analysis of IT capital budgets, including:

  • IT capital budget as a percentage of IT budget
  • IT capital budget by category as an average percentage of IT capital budget, including spending on personnel, business applications, data center hardware/software, energy/utilities, IT facilities/floor space, network infrastructure, security, voice/data carrier expense, PCs/end-user devices, printers/printing, and other expenses

In Section 6, we provide key metrics and trend data on IT staffing, including:

  • Users per IT staff member
  • IT staff turnover
  • Annual training allocation per IT employee
  • Contingency workers as a percentage of IT staff
  • IT staff functions as an average percentage of IT staff, including IT managers; IT finance/vendor managers; project managers; clerical/administration; application developers; application maintenance support; business analysts; data management; quality assurance and testing; database administration; server support; network support; communications; web and e-commerce; security, help desk; desktop support; and documentation, training and IT process/standards personnel and other (see example in Figure 1-14).

Section 7 shows IT spending by service area as a percentage of total IT spending. The service areas are IT management, business applications, data center, network, and end-user computing.

Section 8 provides business application metrics, including:

  • Business application spending as percentage of IT spending
  • Business application spending per user

Section 9 covers these data center metrics:

  • Processing workload by operating system, including IBM mainframe, Unix, Linux, IBM i, Windows Server, and other
  • Consolidated data center spending per user
  • Data center hardware/software spending as percentage of IT spending
  • Data center hardware/software spending per user

Section 10 covers the following networking metrics:

  • Consolidated network spending per user
  • Network infrastructure as percentage of IT spending
  • Network infrastructure spending per user

Section 11 covers the following end-user computing metrics:

  • Consolidated end-user technology spending per user
  • PCs/end-user devices as percentage of IT spending
  • PCs/end-user device spending per user

 CUSTOM BENCHMARKING SERVICE


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Our IT Spending and Staffing Benchmarks include data relevant to information technology spending, IT spending revenue, IT services spending, IT financial management, company IT spending per various metrics, IT budget ratios, IT spending by industry, IT expenditures, IT budgets, IT performance, IT cost management, the cost of IT, information technology costs, and other IT key performance indicators, for the CIO and senior IT managers.

 

 


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