August 23, 2017  
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IT Management Best Practices: Adoption and Growth of 33 IT Disciplines

Much of the mission of the IT organization is to automate and improve business processes throughout the enterprise. But the IT organization itself also has its own need for process improvement and automation. The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally.

In this study, we examine the growth and maturity of 33 IT management practices which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and software development practices. This study is designed to:  

  • Increase the awareness of IT leaders concerning what are best practices in IT management.
  • Provide benchmarks against which an IT organization can compare its own adoption and practice level.
  • Justify investments to improve an organization's IT management practices.

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Detailed Description

This study is now in its 11th year. Each year, Computer Economics asks IT organizations in its annual survey to what extent they were engaged with a selected list of practices. They have five response choices: no activity, considering, implementing, partially practicing, and fully practicing. The responses enable us to determine how widely a practice is being adopted, how vigorously it is being practiced, and how quickly it is likely to grow. By comparing current-year responses with those in prior years, we can also assess a practice’s growth trajectory.

We increased the scope of the study again this year with the addition of three new practices. To simplify the presentation, we have grouped the practices into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and software development practices. While the boundaries between these best-practice categories are far from fixed, the categories provide an opportunity to discuss the selected practices within the context of related practices. We present our key study findings by category at the beginning of each section.

Table of Contents

  • Introduction
  • How We Measure Best-Practice Trends
  • Understanding the Practice Profiles
  • IT Strategic Planning
  • IT Steering Committee
  • IT Project Portfolio Management
  • IT Change Control Board
  • Tracking IT Personnel Time
  • IT Service Cost Accounting
  • Chargeback of IT Costs
  • Showing Back Of IT Expenses
  • IT Service catalog
  • Benchmarking IT Spending
  • Formal Policies and Procedures
  • Enterprise Architecture
  • IT Infrastructure Library
  • Project Management Office
  • IT Asset Management System
  • Bring-Your-Own-Device Policy
  • Post-Implementation Audits
  • User-Satisfaction Surveying
  • Publishing IT Performance Metrics
  • DevOps Methodology
  • Formal Security Policies
  • Data Classification and Retention
  • Security Compliance Audits
  • Security Incident Management
  • Disaster Recovery Planning
  • Disaster Recovery Plan Testing
  • Business Continuity Planning
  • System Development Life Cycle
  • Agile Software Development
  • Peer Reviews
  • Automated Testing
  • Change Management
  • Software Metrics
  • Benchmarking IT Management Best Practices
  • Methodology and Sample

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