August 20, 2014  
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IT Management Best Practices
Much of the mission of the IT organization is to automate and improve business processes throughout the enterprise. But the IT organization itself also has its own need for process improvement and automation. The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally.

In this study, we examine the growth and maturity of 24 IT management practices which we have grouped into four major categories: IT governance practices, IT financial management practices, IT operational management practices, and IT security practices.  This study is designed to:  
  • Increase the awareness of IT leaders concerning what are best practices in IT management.
     
  • Provide benchmarks against which an IT organization can compare its own adoption and practice level.
     
  • Justify investments to improve an organization's IT management practices.

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Detailed Description


Each year, Computer Economics asks IT organizations in its annual survey to what extent they were engaged with a selected list of practices. They have five response choices: no activity, considering, implementing, partially practicing, and fully practicing. The responses enable us to determine how widely a practice is being adopted, how vigorously it is being practiced, and how quickly it is likely to grow. By comparing current-year responses with those in prior years, we can also assess a practice’s growth trajectory.

We doubled the scope of the study this year to examine the growth and maturity of 24 IT management practices. To simplify the presentation, we have grouped the practices into four major categories: IT governance practices, IT financial management practices, IT operational management practices, and IT security practices. While the boundaries between these best-practice categories are far from fixed, the categories provide an opportunity to discuss the selected practices within the context of related practices. We present our key study findings by category at the beginning of each section.


Table of Contents


IT MANAGEMENT BEST PRACTICES

  • Introduction
  • Understanding the Practice Profiles

IT GOVERNANCE BEST PRACTICE PROFILES

  • IT Strategic Planning
  • Regular Meeting of Executive IT Steering Committee
  • IT Project Portfolio Management
  • Regular Meeting of IT Change Control Board

IT FINANCIAL MANAGEMENT BEST PRACTICE PROFILES

  • Personnel Cost Accounting
  • IT Service Cost Accounting
  • IT Chargeback
  • IT Showback
  • Benchmarking IT Spending

IT OPERATIONAL MANAGEMENT BEST PRACTICE PROFILES

  • Enterprise Architecture
  • IT Infrastructure Library
  • Project Management Office
  • IT Asset Management Systems
  • Bring Your Own Device
  • Post-Implementation Audits
  • User Satisfaction Surveying
  • Publishing IT Performance Metrics

IT SECURITY AND RISK MANAGEMENT BEST PRACTICE PROFILES

  • Formal Security Policies
  • IT Security Audits
  • Data Classification and Retention
  • Automated Password Policy Enforcement
  • Security Incident Management
  • Disaster Recovery Planning
  • Disaster Recovery Plan Testing

APPENDIX

  • Benchmarking IT Management Best Practices
  • Methodology
  • Survey Participants
     

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