October 23, 2014  
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IT Staffing Ratios: Benchmarking Metrics and Analysis for 14 Key IT Job Functions

What are typical staffing levels in various IT jobs? Are we understaffed or overstaffed in each of these IT positions? Can we justify additional IT support personnel, or should we be reducing the information technology staff?

To answer these questions, Computer Economics is offering a special publication, IT Staffing Ratios: Benchmarking Metrics and Analysis for 14 Key IT Job Functions, which bundles our entire collection of I.T. staffing ratio reports.

Each chapter covers a different IT support function: applications development, business analysts, database administration, data warehousing/business intelligence, help desk, desktop support, ERP support, project management, IT quality assurance, server administration, IT management, web/e-commerce, network administration, and IT security.

We're offering this special bundle, packed with over 100 figures and more than 200 pages of analysis, at a 65% discount over the cost of these 14 reports if purchased separately.

Download 12 sample pages of this report, free.


Purchase Options

Option A. Purchase the entire bundle of all 14 IT staff ratio reports for a 65% discount over the individual chapter price!

Option B. Purchase individual chapters, as needed. Order and download now (click for pricing):


Individual IT Staffing Ratio Report Descriptions

This special collection is a valuable source of information for IT executives interested in benchmarking their information systems staffing levels with those of similar organizations. The I.T. staffing ratios provided for each job function are tailored specifically to provide insights not only on typical I.T. support levels but in many cases they provide useful productivity measures for each job function.

Over 100 specific IT support metrics are provided, as shown below.

1. Help Desk

  • Trend in Help Desk Staff as Percentage of IT Staff
  • Help Desk Staff as Percentage of IT Staff
  • Help Desk Staff as Percentage of IT Staff, by Organization Size
  • End-User Support Staff as Percentage of IT Staff, by Organization Size
  • Users per Help Desk Staff Member, by Organization Size
  • Users per End-User Support Staff Member, by Organization Size
  • Users per Help Desk Staff Member, by Sector
  • Users per End-User Support Staff Member, by Sector

 2. Desktop Support

  • Five-Year Trend in Desktop Support Staff as Percentage of IT Staff
  • Desktop Support Staff as Percentage of IT Staff
  • Desktop Support Staff as Percentage of IT Staff, by Organization Size
  • User Support Staff as Percentage of IT Staff, by Organization Size
  • PCs per Desktop Support Staff Member, by Organization Size
  • PCs per User Support Staff Member, by Organization Size
  • PCs per Desktop Support Staff Member, by Sector
  • Users per End-User Support Member, by Sector

3. Network Support

  • Five-Year Trend in Network Support Staff as Percentage of IT Staff
  • Network Support Staff as Percentage of IT Staff
  • Network Support Staff as Percentage of IT Staff, by Organization Size
  • Network Support Staff as Percentage of Infrastructure Group, by Organization Size
  • Network Devices per Network Support Staff Member, by Organization Size
  • Users per Network Support Staff Member, by Organization Size
  • Network Devices per Network Support Staff Member, by Sector

4. Server Support

  • Trend in Server Support Staff as Percentage of IT Staff
  • Server Support Staff as Percentage of IT Staff
  • Server Support Staff as Percentage of IT Staff, by Organization Size
  • Server Support Staff as Percentage of Infrastructure Group, by Organization Size
  • Physical Servers per Server Support Staff Member, by Organization Size
  • OS Instances per Server Support Staff Member, by Organization Size
  • Server Support Staff as Percentage of IT Staff, by Sector

5. ERP Support

  • ERP Users per ERP Support Staff Member
  • ERP Users per ERP Support Staff Member, by Size of Installation
  • ERP Users per ERP Support Staff Member, by Software Vendor
  • ERP Users per ERP Support Staff Member, by Sector
  • Job Function as Average Percentage of ERP Support Staff

6. Database Administration

  • Trend in Database Administrators as Percentage of IT Staff
  • Database Administrators as Percentage of IT Staff
  • Database Administrators as Percentage of IT Staff, by Organization Size
  • Database Administrators as Percentage of Data Center Group, by Organization Size
  • Users per Database Administrator, by Organization Size
  • Business Applications per Database Administrator, by Organization Size
  • Business Applications per Database Administrator, by Sector

7. Data Management

  • Trend in Data Management Staff as Percentage of IT Staff
  • Data Management Staff as Percentage of IT Staff
  • Data Management Staff as Percentage of IT Staff, by Organization Size
  • Data Management Staff as Percentage of Application Group, by Organization Size
  • Users per Data Management Staff Member, by Organization Size
  • Business Applications per Data Management Staff Member, by Organization Size
  • Business Applications per Data Management Staff Member, by Sector

8. Application Development and Maintenance

  • Trend in Application Development and Maintenance Staff as Percentage of IT Staff
  • Application Development and Maintenance Staff as Percentage of IT Staff
  • Application Development Staff as Percentage of IT Staff, by Organization Size
  • Application Group as Percentage of IT Staff, by Organization Size
  • Users per Application Development Staff Member, by Organization Size
  • Business Applications per Application Development Staff Member, by Size
  • Business Applications per Application Development Staff Member, by Sector

9. Business Analysts

  • Trend in Business Analysts as Percentage of IT Staff    
  • Business Analysts as Percentage of IT Staff    
  • Business Analysts as Percentage of IT Staff, by Organization Size    
  • Business Analysts as Percentage of Application Group, by Organization Size    
  • Users per Business Analyst, by Organization Size    
  • Business Applications per Business Analyst, by Organization Size    
  • Business Applications per Business Analyst, by Sector    
  • Users per Business Analyst, by Sector  

10. IT Quality Assurance

  • Trend in Quality Assurance Staff as Percentage of IT Staff    
  • Quality Assurance Staff as Percentage of IT Staff    
  • Quality Assurance Staff as Percentage of IT Staff, by Organization Size    
  • Quality Assurance Staff as Percentage of Application Group, by Organization Size    
  • Users per Quality Assurance Staff Member, by Organization Size    
  • Quality Assurance Staff as Percentage of IT Staff, by Sector  

11. Web/E-commerce 

  • Web/E-Commerce Staff as Percentage of IT Staff
  • Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size
  • Users per Web/E-Commerce Staff Member, by Organization Size
  • Business Applications per Web/E-Commerce Staff Member, by Organization Size
  • Web/E-Commerce Staff as Percentage of IT Staff, by Sector

12. Project Management

  • Trend in Project Managers as Percentage of IT Staff
  • Project Management Staff as Percentage of IT Staff, by Organization Size
  • Users per Project Manager, by Organization Size
  • Application Developers per Project Manager, by Organization Size
  • Applications per Project Manager, by Organization Size
  • IT Capital Spending per Project Manager, by Organization Size
  • Project Managers as Percentage of IT Staff

13. IT Security

  • Five-Year Trend in IT Security Staff as Percentage of IT Staff
  • IT Security Staff as Percentage of IT Staff
  • IT Security Staff as Percentage of IT Staff, by Organization Size
  • IT Security Staff as Percentage of Network/Communications Group, by Organization Size
  • Users per IT Security Staff Member, by Organization Size
  • Network Devices per IT Security Staff Member
  • IT Security Staff as Percentage of IT Staff, by Sector

14. IT Management

  • Five-Year Trend in IT Managers as Percentage of IT Staff
  • IT Managers as Percentage of IT Staff
  • IT Managers as Percentage of IT Staff, by Organization Size
  • Users per IT Manager, by Organization Size
  • IT Management as Percentage of IT Staff, by Sector
  • Percentage of Organizations with IT Finance and Clerical Functions
  • IT Finance Staff as Percentage of IT Staff, by Organization Size
  • Clerical Staff as Percentage of IT Staff, by Organization Size

In most cases, key IT staff metrics at the 25th percentile, median, and 75th percentile for each I.T. staff ratio are also provided.

Each IT staffing ratio report includes Computer Economics recommendations for optimizing the productivity of each IT job function covered.


Keywords: IT support metrics, it support personnel, it staffing metrics, i.t. staffing support, it staffing healthcare, information system staffing, it support level, it staffing support, it support personnel, information technology staff

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