What are typical staffing levels in various IT jobs? Are we understaffed or overstaffed in each of these IT positions? Can we justify additional headcount, or should we be reducing the number of IT employees?

To answer these questions, Computer Economics is offering a special publication, IT Staffing Ratios: Benchmarking Metrics and Analysis for 14 Key IT Job Functions, which bundles our entire collection of I.T. staffing ratio reports.

Each chapter covers a different IT support function: applications development, business analysts, database administration, data warehousing/business intelligence, help desk, desktop support, ERP support, project management, IT quality assurance, server administration, IT management, web/e-commerce, network administration, and IT security.

We're offering this special bundle, packed with over 120 figures and more than 200 pages of analysis, at a 65% discount over the cost of these 14 reports if purchased separately.

Download 12 sample pages of this report, free.

Option A. Purchase the entire bundle of all 14 IT staff ratio reports for a 65% discount over the individual chapter price!

• Purchase the full bundle of 14 chapters now (click for pricing)

Option B. Purchase individual chapters, as needed. Order and download now (click for pricing):

• Help Desk (Oct. 2012)
• Desktop Support (Nov. 2012)
• Network Support (Feb. 2013)
• Server Support (Aug. 2012)
• ERP Support (Oct. 2011)
• Database Administration (DBA) (Mar. 2013)
• Data Warehouse and Business Intelligence (Oct. 2011)
• Application Development and Maintenance (Jan. 2013)
• Business Analyst (Oct. 2012)
• IT Quality Assurance and Testing (Aug. 2012)
• Web/E-Commerce (Feb 2012)
• Project Management (Mar. 2012)
• IT Security (Aug. 2012)
• IT Management  (May. 2013)

This special collection is a valuable source of information for IT executives interested in benchmarking their information systems staffing levels with those of similar organizations. The I.T. staffing ratios provided for each job function are tailored specifically to provide insights not only on typical I.T. support levels but in many cases they provide useful productivity measures for each job function. 

Over 100 specific IT support metrics are provided, as shown below.

1. Help Desk

• Six-Year Trend in Help Desk Staff as Percentage of IT Staff
• Help Desk Staff as Percentage of IT Staff
• Help Desk Staff as Percentage of IT Staff, by Organization Size
• End-User Support Staff as Percentage of IT Staff, by Organization Size
• Users per Help Desk Staff Member, by Organization Size
• Users per End-User Support Staff Member, by Organization Size
• Users per Help Desk Staff and End-User Support Staff Member, by Sector

 2. Desktop Support

• Trend in Desktop Support Staff as Percentage of IT Staff
• Desktop Support Staff as Percentage of IT Staff
• Desktop Support Staff as Percentage of IT Staff, by Organization Size
• User Support Staff as Percentage of IT Staff, by Organization Size
• PCs per Desktop Support Staff Member
• PCs per User Support Staff Member, by Organization Size
• Desktop Support Staffing Ratios by Industry Sector

 3. Network Support

• Six-Year Trend in Network Support Staff as Percentage of IT Staff
• Network Support Staff as Percentage of IT Staff
• Network Support Staff as Percentage of IT Staff, by Organization Size
• Network Support Staff as Percentage of Infrastructure Group, by Organization Size
• Network Devices per Network Support Staff Member, by Organization Size
• Users per Network Support Staff Member, by Organization Size
• Network Devices per Network Support Staff Member, by Sector

 4. Server Support

• 4-Year Trend in Server Support Staff as Percentage of IT Staff
• Server Support Staff as a Percentage of IT Staff
• Server Support Staff as Percentage of IT Staff, by Organization Size
• Server Support Staff as Percentage of Infrastructure Group, by Organization Size
• Physical Servers per Server Support Staff Member, by Organization Size
• OS Instances per Server Support Staff Member, by Organization Size
• Server Support Staff as Percentage of IT Staff, by Sector
• OS Instances per Server Support Staff Member, by Sector

5. ERP Support

• ERP Users per ERP Support Staff Member
• ERP Users per ERP Support Staff Member, by Size of Installation
• ERP Users per ERP Support Staff Member, by Software Vendor
• ERP Users per ERP Support Staff Member, by Age of Installation
• Job Function as Average Percentage of ERP Support Staff

6. Database administration

• 3-Year Trend in Database Administrators as Percentage of IT Staff
• Percentage of Organizations with Database Administrators, by Organization Size
• Database Administrators as Percentage of Total IT Staff Headcount
• Database Administrators as Percentage of IT Staff, by Organization Size
• Infrastructure Support Group as Percentage of IT Staff, by Organization Size
• Users per Database Administrator, by Organization Size
• Applications per Database Administrator, by Organization Size
• Database Administrators as Percentage of IT Staff, by Sector

7. Data Warehouse and Business Intelligence

• Three-Year Trend in Data Warehouse/BI Staff as Average Percentage of IT Staff
• Percentage of Organizations with Data Warehouse/BI Staff, by Organization Size
• Data Warehouse/BI Staff as Percentage of IT Staff
• Data Warehouse/BI Staff as Percentage of IT Staff, by Organization Size
• Data Warehouse/BI Staff as Percentage of Application Group, by Organization Size
• Applications per Data Warehouse/BI Staff Member
• Applications per Data Warehouse/BI Staff Member, by Organization Size
• Terabytes of Storage per Data Warehouse/BI Staff Member, by Organization Size
• Data Warehouse/BI Staff as Percentage of IT Staff, by Sector

8. Application Development and Maintenance

• Trend in Application Development and Maintenance Staff as Percentage of IT Staff
• Application Development and Maintenance Staff as Percentage of IT Staff
• Application Development Staff as Percentage of IT Staff, by Organization Size
• Application Group as Percentage of IT Staff, by Organization Size
• Users per Application Development Staff Member, by Organization Size
• Business Applications per Application Development Staff Member, by Size
• Business Applications per Application Development Staff Member, by Sector

9. Business Analysts

• Business Analysts as Average Percentage of IT Staff: 2007-2012
• Business Analysts as Percentage of IT Staff
• Business Analysts as Percentage of IT Staff, by Organization Size
• Business Analysts as Percentage of Application Group, by Organization Size
• Business Applications per Business Analyst, by Organization Size
• Business Applications per Business Analyst, by Sector

10. IT Quality Assurance

• Six-year Trend in QA and Testing Staff as Percentage of IT Staff
• Percentage of Organizations with QA and Testing Staff, by Organization Size
• QA and Testing Staff as Percentage of IT Staff
• QA Staff as Percentage of IT Staff, by Organization Size
• QA and Testing Staff as Percentage of Application Group, by Organization Size
• Developers per QA and Testing Staff Member, by Organization Size

11. Web/E-commerce 

• 5-Year Trend in Web/E-Commerce Staff as Percentage of IT Staff
• Percentage of Organizations with Web/E-Commerce Staff, by Organization Size
• Web/E-Commerce Staff as Percentage of IT Staff
• Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size
• Application Group as Percentage of IT Staff, by Organization Size
• Users per Web/E-Commerce Staff Member
• Users per Web/E-Commerce Staff Member, by Organization Size
• Web/E-Commerce Staff as Percentage of IT Staff, by Sector

12. Project Management

• 5-Year Trend in IT Project Managers as Percentage of IT Staff
• Percentage of Organizations with IT Project Managers, by Organization Size
• Project Management Staff as Percentage of IT Staff, by Organization Size
• Users per Project Manager, by Organization Size
• Application Programmers per Project Manager, by Organization Size
• Applications per Project Manager, by Organization Size
• IT Capital Spending per Project Manager, by Organization Size
• Project Management Staff as Percentage of IT Staff

13. IT Security

• Six-Year Trend in IT Security Staff as Percentage of IT Staff
• Percentage of Organizations with IT Security Staff, by Organization Size
• IT Security Staff as Percentage of IT Staff
• IT Security Staff as Percentage of IT Staff, by Organization Size
• IT Security Staff as Percentage of Infrastructure Group, by Organization Size
• Users per IT Security Staff Member, by Organization Size
• Network Devices per IT Security Staff Member
• Network Devices per IT Security Staff Member, by Organization Size
• IT Security Staff as Percentage of IT Staff, by Sector

14. IT Management

• Five-Year Trend in IT Managers as Percentage of IT Staff
• IT Managers as Percentage of IT Staff
• IT Managers as Percentage of IT Staff, by Organization Size
• Users per IT Manager, by Organization Size
• IT Management as Percentage of IT Staff, by Sector
• Percentage of Organizations with IT Finance and Clerical Functions
• IT Finance Staff as Percentage of IT Staff, by Organization Size
• Clerical Staff as Percentage of IT Staff, by Organization Size

In most cases, key IT staff metrics at the 25th percentile, median, and 75th percentile for each I.T. staff ratio are also provided.

Each I.T. staffing ratio report includes Computer Economics recommendations for optimizing the productivity of each IT job function covered.