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Recent and Upcoming Reports

The following reports were recently posted to our website or are scheduled to be published over the next several months.  These are available to our subscribers or may be purchased individually on our website.

PUBLISHED REPORTS

Key reports published in last six months.

 

January 2024

ERP Support Staffing Ratios

Low-Code/No-Code Platforms Adoption and Customer Experience

Disaster Recovery Testing Adoption and Best Practices

Policies for Personal Use of IT Resources Best Practices

SAP S/4HANA Services​ RadarView™

Contact Center Business Process Transformation RadarView™

Digital Commerce Services​ RadarView™

Engineering & Construction Digital Services RadarView™

December 2023

Best Practices for Benchmarking Your IT Budget Ratios

Project Management Office Best Practices

Application Management Outsourcing Trends

Talent Acquisition Services​ RadarView™

Generative AI Strategy, Spending, and Adoption Metrics

2024 IT Salary Report

Business and Data Analytics Adoption and Best Practices

Nordics Digital Services RadarView™

Aerospace & Defence Digital Services RadarView™

UK Digital Services RadarView™

Blockchain Services​ RadarView™

November 2023

Digital Talent Capability​ RadarView™

Payroll Business Process Transformation RadarView™

Tech-enabled Sustainability Services ​ RadarView™

Data Center Managed Services​ RadarView™

IT Help Desk Outsourcing

IT Security Outsourcing

Trust and Safety Business Process Transformation RadarView™

Workday HCM Services​​ RadarView™

Intelligent ITOps Services RadarView™

October 2023

IaaS Adoption Trends and Customer Satisfaction

Risk & Compliance Services RadarView™

Data Management and Advanced Analytics Services RadarView™

Enterprise Architecture Adoption and Best Practices

CRM Adoption Trends and Customer Experience

Robotic Process Automation Adoption Trends and Customer Satisfaction

Cloud Platforms​ RadarView™

System Implementation/Integration Outsourcing Trends

September 2023

IT Strategic Planning Adoption and Best Practices

DevOps Engineer Staffing Ratios

End-User Computing (EUC) Services​  RadarView™

2023-2024 European IT Spending and Staffing Report

Claims Processing​ Business Process Transformation RadarView™

August 2023

Digital Masters​ RadarView™

Application Modernization Services​ RadarView™

Digital Workplace Services​ RadarView™

Canada Digital Services RadarView™

Digital CX Services RadarView™

Procurement Business Process Transformation RadarView™

July 2023

Revenue Cycle Management​ Business Process Transformation RadarView™

Data Management and Analytics Staffing Ratios

HR/HCM Adoption Trends and Customer Experience

Data Center Operations Outsourcing

2023-2024 IT Spending and Staffing Report

Life and Annuities Digital Services RadarView™

Higher Education Digital Services RadarView™

High Tech Digital Services RadarView™

June 2023

IT Management and Administration Staffing Ratios

Communications System Support Staffing Ratios

Disaster Recovery Outsourcing

Internet of Things Adoption Trends and Customer Satisfaction

Cybersecurity Services RadarView™

Salesforce Services​ RadarView™

Media & Entertainment Digital Services​ RadarView™

AR/VR/XR Services RadarView™

UPCOMING REPORTS

Publication dates may vary, based on changing priorities.

 

February 2024

Agile Development Adoption and Best Practices

Website Accessibility Best Practices

Virtual and Augmented Reality Adoption Trends and Customer Experience

Web Operations Outsourcing Trends and Customer Experience

Application Development Outsourcing Trends and Customer Experience

Network Operations Outsourcing Trends and Customer Experience

Supply Chain Management Adoption Trends and Customer Experience

IT Security Staffing Ratios

DevOps Adoption and Best Practices

IT Security Technology Adoption Trends and Customer Experience

Desktop Support Staffing Ratios

IT Quality Assurance Testing Staffing Ratios

Intelligent Automation Services RadarView™

Digital Commerce Services RadarView™

Hybrid Enterprise Cloud Services RadarView™

F&A Business Process Transformation RadarView™

Airlines and Airports Digital Services RadarView™

Life Sciences Digital Services RadarView™

Gulf Cooperation Council (GCC) Digital Services RadarView™

March 2024

IT Technology Infrastructure Library (ITIL) Best Practices

Business Continuity Planning Best Practices

Bring Your Own Device Best Practices

IT Management Best Practices 2024-2025

Enterprise Resource Planning (ERP) Adoption Trends and Customer Experience

E-Commerce Adoption Trends and Customer Experience

Software-Defined Network Adoption and Customer Experience

Worldwide IT Spending and Staffing Outlook 2024

Disaster Recovery Plan Testing Adoption and Best Practices

2023 Worldwide Spending Outlook

Monitoring Software Licenses Adoption and Best Practices

CRM Adoption Trends and Customer Satisfaction

Service-Based Cost Accounting Adoption and Best Practices

ERP Adoption Trends and Customer Satisfaction

IT Standards, Training, and Documentation Staffing Ratios

ESG Data Analytics Platforms RadarView™

Network Managed Services RadarView™

Telecom Digital Services RadarView™

Worldwide Technology Trends 2024

SaaS Adoption Trends and Customer Experience

Low-Code/No Code Adoption Trends and Customer Experience

Application Developer Staffing

Network Managed Services​ RadarView™

Oracle Cloud ERP Services RadarView™

Cloud ERP Suites RadarView™

Healthcare Payor Digital Services RadarView™

Retail Digital Services RadarView™

April 2024

IT Outsourcing Statistics 2024

IT Vendor Governance Adoption and Best Practices

Desktop Support Outsourcing

Benelux Digital Services RadarView™

IoT Services RadarView™

Applied AI Services​ RadarView™

Multisourcing Service Integration (MSI) Services RadarView™

SAP SucessFactors Services RadarView™

Cybersecurity Services RadarView™

Banking Digital Services RadarView™

Advanced Network Services RadarView™

Digital Masters – Process Transformation RadarView™

Cloud ERP Suites RadarView™

May 2024

IT Security and Cybersecurity Spending Benchmarks 2024-2025

Web Operations Outsourcing

Mobile App Adoption Trends and Customer Experience

Network Operations Outsourcing

Security Training Adoption and Best Practices

Freight & Logistics Digital Services

State and Local Government Digital Services RadarView™

AR/VR/XR Services​ RadarView™

Intelligent Process Mining Platforms RadarView™

Clinical Trials Business Process Transformation RadarView™

Clinical and Care Management Services Business Process Transformation RadarView™

Supply Chain Operations Services Business Process Transformation RadarView™

Banking Process Transformation RadarView™

June 2024

IaaS Adoption Trends and Customer Experience

IT Project Management Staffing

IT Asset Management Adoption and Best Practices

Two-Factor Authentication Adoption and Best Practices

Consumer Packaged Goods Digital Services RadarView™

Travel, Transportation & Hospitality Digital Services RadarView™

Manufacturing Digital Services RadarView™

July 2024

IT Spending and Staffing Report 2024-2025

Internet of Thing (IoT) Adoption and Customer Experience

Application Modernization Services RadarView™

August 2024

European IT Spending and Staffing Report 2024-2025

HR/HCM Adoption Trends and Customer Experience

Utilities Digital Services RadarView™

Healthcare Provider Digital Services RadarView™

Media & Entertainment Digital Services RadarView™

Revenue Cycle Management Business Process Transformation RadarView™

Data Center Managed Services​ RadarView™

P&C Insurance Digital Services RadarView™

Salesforce Services RadarView™

Governance, Risk and Compliance Services​ RadarView™

End-user Computing services RadarView™

Canada Digital Services RadarView™

Digital Talent Capability RadarView™

Digital CX Services RadarView™

Procurement Business Process Transformation RadarView™

Talent Acquisition Services RadarView™

Cloud CRM Suites RadarView™

Cloud CRM Suites RadarView™

September 2024

Application Development Outsourcing

Artificial Intelligence Adoption Trends and Customer Experience

Database Administration Outsourcing

Security Incident Management Adoption and Best Practices

Digital Engineering Services RadarView™

Digital Workplace Services RadarView™

Data Management and Advanced Analytics Services RadarView™

Insurance Business Process Transformation RadarView™

UK Digital Services RadarView™

Mortgage Business Process Transformation RadarView™

Financial Services Digital Services RadarView™

October 2024

Data Center Operations Outsourcing

Disaster Recovery Outsourcing

IT Security Compliance Audit Adoption and Best Practices

Organizational Change Management Adoption and Best Practices

Desktop Support Staffing

Robotic Process Automation Adoption Trends and Customer Experience

Aerospace & Defense Digital Services RadarView™

Higher Education Digital Services RadarView™

Intelligent Document Processing Platforms RadarView™

Cloud Platforms RadarView™

November 2024

IT Security Outsourcing

Encryption Adoption and Best Practices

System Implementation/Integration Outsourcing

Digital Workplace Technologies Adoption Trends and Customer Experience

Cloud HCM Suites RadarView™

High-Tech Digital Services RadarView™

L&A Insurance Digital Services RadarView™

Tech Enabled Sustainability Services RadarView™

Intelligent ITOps Services​ RadarView™

Content Trust & Safety Services RadarView™

Nordics Digital Services RadarView™

December 2024

IT Salary Study 2024

IT Security Technology Adoption Trends and Customer Experience

IT Help Desk Outsourcing

Hybrid Enterprise Cloud Services​  RadarView™

Mexico Digital Services RadarView™

Blockchain Services  RadarView™

Digital Commerce Services RadarView™

SAP S/4HANA Services RadarView™

F&A Business Process Transformation RadarView™

CX Center Business Process Transformation RadarView™

Payroll Business Process Transformation RadarView™

Healthcare Payor Business Process Transformation RadarView™

Oracle Cloud ERP services RadarView™

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