July 30, 2014  
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Technology Trends 2014: Adoption and Economic Experiences for 15 New and Popular Technologies

Tech Trends CoverInformation technology is continually evolving. Some new technologies are adopted quickly, others move slowly into the mainstream, and still others become hot topics only to vanish because of a lack of real business value. IT initiatives can come in and out of fashion with astonishing rapidity as vendors push the next big service, solution, or strategy. Only with time can IT executives know for certain which emerging IT initiatives will have staying power and which will fall short of the initial hype.

The study examines adoption trends, investment activity, and customer experience of 15 selected technology initiatives, including eight initiatives that fall broadly into the category of business systems and seven technologies that we categorize as infrastructure initiatives.

Our current survey covers the following enterprise systems: ERP, CRM, supply chain management, HRMS, data warehouse/BI, mobile applications, and social business/collaboration systems.

We also analyze the following infrastructure technologies: software as a service (SaaS), infrastructure as a service (IaaS), platform as a service (PaaS), unified communications, desktop virtualization, IT financial management, IT asset management systems, and tablet computers.
 


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Detailed Description


This study examines adoption trends and economic characteristics of 15 selected technologies listed in the table of contents at the bottom of this page.

First, the data gathered for each initiative is summarized at the beginning of the study in two ways:

  • The Maturity Trend Analysis, which compares the current investment rate against the current adoption rate.
     
  • The Economic Experience Analysis, which measures risk versus reward for each technology, by     comparing the TCO experiences of the respondents with their ROI experiences.

Next, the following charts are presented for each of the technologies covered:

  • Adoption and Customer Experience Ratings: This subsection establishes the context for understanding the metrics. The profile chart shows how each technology initiative compares with other initiatives in the study in adoption rate, investment rate, ROI success rate, and TCO success rate.
     
  • Adoption and Investment Trends: The first chart in this subsection shows the percentage of organizations at each of five adoption stages: (1) No Activity, (2) Considering, (3) Implementing, (4) In Place, with no further investment planned, and (5) In Place, and increasing investment. The second chart shows adoption and investment rates by organization size. When prior-year data is available, a third figure shows the change in investment rate over the previous two or three years.
     
  • Customer Experience with ROI and TCO: Here we show the percentage of adopters that have an ROI that is positive, break-even, or negative over a two-year period, as well as the percentage of adopters that find TCO is greater than, the same as, or less than the amount budgeted.
     
  • Types of Solutions and Size of Investment: These figures present a detailed breakdown of investment activity. In the first figure, we show the percentage of potential investors considering each type of solution. Potential investors include organizations considering or investing in a technology. The second figure shows how much each investor plans to spend per user over an 18-month period on the technology. We show budget per organization at the 25th percentile, median, and 75th percentile. The median is the point at which half the investors are spending more per user and half are spending less per user on the technology initiative.


Table of Contents
  •     TECHNOLOGY TRENDS OVERVIEW
    •     Introduction
    •     Comparative Analysis
  •     ENTERPRISE SYSTEMS
    •     Enterprise Resource Planning
    •     Customer Relationship Management
    •     Supply Chain Management
    •     Human Resource Management Systems
    •     Data Warehouse/Business Intelligence
    •     Mobile Applications
    •     Social Business/Collaboration Systems
  •     INFRASTRUCTURE TECHNOLOGY
    •     Software as a Service
    •     Infrastructure as a Service
    •     Platform as a Service
    •     Unified Communications
    •     Desktop Virtualization
    •     IT Financial Management
    •     IT Asset Management Systems
    •     Tablet Computers
       
  •     METHODOLOGY AND PARTICIPANTS


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