August 23, 2017  
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Technology Trends 2017: Adoption and Economic Experiences for 12 New and Popular Technologies

IT initiatives come in and out of fashion as vendors push the next big service, solution, or strategy. Only with time can IT executives know for certain which emerging IT initiatives will have staying power and which will fall short of the initial hype.

The study examines adoption trends, investment activity, and customer experience of 12 selected technology initiatives, including seven initiatives that fall broadly into the category of business systems and five technologies that we categorize as infrastructure initiatives.

Our current survey covers the following enterprise systems: ERP, CRM, supply chain management, human capital management, business and data analytics, mobile applications, and social business/collaboration systems.

We also analyze the following infrastructure technologies: software as a service (SaaS), infrastructure as a service (IaaS), desktop virtualization, software-defined networking, and mobile devices/wearables.

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Detailed Description

This study examines adoption trends and economic characteristics of 12 selected technologies listed in the table of contents at the bottom of this page.

First, the data gathered for each initiative is summarized at the beginning of the study in three ways:

  • The IT Maturity Analysis, which compares the technologies against each other in terms of their adoption rates and current investment rates.
  • The Economic Experience Analysis, which compares the technologies against each other in terms of their economic characteristics: specifically, the ROI success rate (defined as ROI positive or breakeven within two years) and the TCO success rate (defined as TCO the same or less than budgetary expectations). 
  • The Customer Satisfaction Ratings, which compares the technologies against each other in terms of overall customer satisfaction.

Next, the following charts are presented for each of the technologies covered:

  • Adoption and Customer Experience Profile: This subsection establishes the context for understanding the metrics. The profile chart shows how each technology initiative compares with other initiatives in the study in adoption rate, investment rate, ROI success rate, TCO success rate, and customer satisfaction rating.
  • Adoption and Investment Trends: The first chart in this subsection shows the percentage of organizations at each of five adoption stages: (1) No Activity, (2) Considering, (3) Implementing, (4) In Place, with no further investment planned, and (5) In Place, and increasing investment. The second chart shows adoption and investment rates by organization size (small, midsize, and large).
  • Customer Experience with ROI and TCO: Here we show the percentage of adopters that have an ROI that is positive, break-even, or negative over a two-year period, as well as the percentage of adopters that find TCO is greater than, the same as, or less than the amount budgeted.
  • Satisfaction with Customer Experience: This figure shows the percentage of adopters satisfied or disatisfield with the technology, on a five point scale.
  • Types of Solutions under Consideration: Most technologies have a variety of subcategories. This section analyzes the specific sub-categories in which respondents are planning or considering new investments.

Table of Contents

    •  Introduction
    •  Comparative Analysis
    • Enterprise Resource Planning
    • Customer Relationship Management
    • Supply Chain Management
    • Human Capital Management
    • Business and Data Analytics
    • Mobile Applications
    • Social Business/Collaboration Systems
    • Software as a Service
    • Infrastructure as a Service
    • Desktop Virtualization
    • Software-Designed Networking
    • Mobile Devices/Wearables

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