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Oracle is not taking well to a recent Forrester Research report entitled, “Oracle Dilemma: Applications Unlimited Versus Oracle Fusion Applications.” (Oracle Fusion Applications are Oracle's next-generation set of business applications).
Forrester’s argument in a nutshell is this: based on its survey of 139 Oracle customers, Forrester contends that Fusion has had “low levels of adoption by existing Oracle customers, in part, because Oracle’s Applications Unlimited policy has provided them with little incentive to migrate.”
Oracle’s rebuttal is difficult to put in a nutshell. Oracle goes into great detail, taking issue with Forrester’s research methodology, specific survey questions, and the sample size/composition. But Oracle’s strongest argument is against Forrester’s report title. In Oracle’s view, there is no “versus.” Customers do not need to make a choice between Apps Unlimited and Fusion.
Putting aside whatever criticisms Oracle may have with Forrester’s methodology, it is hard to argue with Forrester’s conclusion: that Fusion adoption has been slow, in part, because of the success of Oracle’s Applications Unlimited program. To better understand why, it is helpful to review some history.
The Original Strategy
When Oracle completed its acquisition of PeopleSoft in late 2004, it had two strategic decisions to make.
Interestingly, at the time, the answer to both of these questions was no. In January 2005, Larry Ellison held a press conference in which he said that Oracle would not actively market PeopleSoft and J.D. Edwards but would try to push new prospects to E-Business Suite. In addition, he promised to support existing PeopleSoft and J.D. Edwards products only until 2013. “Circle that date 2013 on your calendar,” Ellison said.
In the same press conference, Ellison announced Project Fusion, which would be a massive development effort by 8,000 developers to develop a new suite of back-office software products, based on the best features of PeopleSoft, J.D. Edwards, and E-Business Suite. At this point, Fusion Applications were positioned as the successor to Oracle’s existing suites. “We expect people to at some point between now and 2013—sometime before that—to upgrade to Project Fusion,” Ellison said.
A Mid-Course Correction
By 2006, however, Oracle realized that its strategy was not in its own best interests. By only marketing E-Business Suite, it was missing sales opportunities where PeopleSoft and J.D. Edwards were a better fit than E-Business Suite.
Moreover, Oracle’s announcement that it would not support PeopleSoft and J.D. Edwards beyond 2013 took Oracle off short lists where PeopleSoft or JDE were good fits.
Finally, Oracle’s policy put J.D. Edwards and PeopleSoft customers on notice that they might want to consider a migration to products other than Oracle’s. With software maintenance fees pulling in over 90% profit, that was the last thing Oracle wanted.
Give Oracle credit for correcting its mistakes. In 2006, Oracle announced its Applications Unlimited program to provide ongoing enhancements to all Oracle apps beyond the delivery of Fusion. (Siebel, which Oracle acquired in January 2006, was also put under this program.) In addition, Fusion would not be a successor to Oracle’s other suites: it would not be functionally equivalent to E-Business Suite, for example. Rather, it would comprise a series of applications, such as CRM and Human Capital Management (HCM) that could be implemented alongside E-Business Suite.
Oracle’s decision to continue support for its existing applications, while developing Fusion as a set of complementary next-generation applications, was the right decision.
But Oracle’s strategy comes with a price. In a sense, Oracle’s Application Unlimited program has been too successful. By continuing investment in its existing application suites, Oracle gives customers little incentive to move aggressively to Fusion. There is no burning reason for customers to change. To be sure, if Oracle customers are in the market for CRM or HCM, for example, they will have a reason to consider Fusion. But in any given year, this will be a small percentage of Oracle customers.
Perhaps this is the reason that nearly 18 months after Oracle announced general availability of Fusion Apps, Oracle has sold it to only 400-plus customers, with only 100-plus in production. Oracle refuses to disclose a breakdown of these 400-plus customers, but word on the street is that they are heavily weighted toward Fusion HCM.
There are other reasons that Fusion is not selling as well as one might expect for a product that is 18 months into general availability.
Nevertheless, the success of Oracle’s Apps Unlimited policy is the primary inhibitor of Oracle Fusion Applications adoption. Enterprise applications are sticky. It is difficult enough for vendors to get customers make a change, even when vendors announce end of support for an existing product. Imagine how hard it is to get customers to take action when you are promising them continued investment in their existing products. Oracle’s Applications Unlimited program--though good for Oracle and Oracle’s customers--has served to slow adoption of Fusion.