- Major Studies
- Market Assessments
Despite some tumult, IT security outsourcing has been growing slowly but steadily during the last three years, with 38% of organizations outsourcing at least some element of this function in 2012. This growth will likely continue. More than one-fifth of survey respondents expect their IT security outsourcing to increase in the next year. At the same time, our outsourcing study shows strong cost benefits and service benefits to security outsourcing. In fact, the percentage of organizations that find outsourcing improves service is very high at 94%, tied for first place among the 11 IT functions included in our survey.
Clearly, improving service is a strong factor motivating organizations to outsource their IT security functions. Why aren’t more enterprise organizations doing so? Organizations are taking a measured approach to outsourcing the function because it is critical to the enterprise. The highly competitive outsourcing landscape could also be sowing uncertainty. Outsourcing partners need to do a better job of demonstrating their usefulness before the outsourcing of this vital IT function gains wider traction.
The outsourcing profile in Figure 1, from our report, IT Security Outsourcing Trends and Customer Experience, shows how IT security outsourcing compares with the outsourcing of 10 other functions.
In the full study, we present data about the five-year trend in IT security outsourcing. In light of current trends, this study is designed to help IT executives compare their outsourcing activity and experience with other IT organizations. The study uses three metrics to measure IT security outsourcing activity: it determines how many organizations outsource IT security (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost experience and service experience of companies that outsource this function, and determine how outsourcing activity and experience vary by organization size and sector.