- Major Studies
- Market Assessments
Leaders: Accenture, Capgemini, HCL, IBM, Infosys, TCS, and Wipro.
Innovators: Cognizant, DXC, Genpact, Mindtree, NTT DATA, and Tech Mahindra.
Disruptors: Atos|Syntel, CSS Corp, EXL, Hexaware, ITC Infotech, LTI, and Zensar.
Challengers: Mphasis, NIIT Technologies, Sutherland, and UST Global.
These four categories are illustrated in Figure 1 from the full report:
Click to Enlarge
“When considering automation, buyers should focus on reinventing processes before automating them and adopt an integrated approach, rather than individual point solutions,” said Chandrika Dutt, Avasant’s principal analyst.
The report includes the following recommendations for buyers of intelligent automation solutions and services:
Establish business alignment with a top-down approach to automation:
Chart-out an automation program that is well supported by business, IT, and leadership. Define the right vision for intelligent automation by bringing clarity to automation objectives. Ensure that automation is seen as an enterprise-wide initiative and not just limited to a functional area.
Intelligent automation is one of the key enablers of digital transformation. Consider embedding it within the digital strategy for the organization and aligning it with the overall transformation road map.
Look beyond routine back-end functions and build an automation road map for core, complex processes:
As automation becomes pervasive, its drivers are shifting from pure cost-reduction to more strategic objectives – driving straight-through processing, enabling digital business models and richer customer engagement.
Enterprises should leverage more cognitive, ML-and-AI-enabled digital platforms in conjunction with automation to expand the impact to customer-facing functions.
Adopt a partnership-based, center-of-excellence (CoE) model for more scalable and effective IA implementation:
Establish a federated CoE model to not only achieve faster implementations and better program governance but also to mitigate talent and scaling challenges. Partners can help address the talent gap and provide flexible resources and deep expertise. But keep business analyst and core RPA roles internal.
Organizational change management (OCM) can be centralized within the CoE to ensure benefits are realized.
The full report features detailed RadarView profiles of the top 24 service providers along with their solutions, offerings, and experience. The report is also a good reflection of how the service provider landscape has evolved, not only in terms of categorization but also in the way they are investing in developing talent, enhancing solution portfolio, expanding geographic focus, and strengthening their partner network. Accordingly, the service providers are judged on practice maturity, investments and innovation, and industry development.
This Research Byte is a brief overview of the full Intelligent Automation Services RadarView 2019-2020 report (click for pricing).