- Major Studies
Leaders: Automation Anywhere, Blue Prism, EdgeVerve, UiPath
Innovators: Microsoft, NICE, Pegasystems, WorkFusion
Disruptors: Kofax, Kryon Systems, Verint
Challengers: Appian, Automation Edge, Jacada
Figure 1 from the full report illustrates these categories:
“The pandemic has led to an increased focus on automation tools that optimize operations and reimagine business models,” Avasant’s Principal Analyst Chandrika Dutt said. “To gain a competitive advantage, enterprises should invest in intelligent platforms and applications embedded with automation, prediction, and recommendation. Such platforms will create automated workflows that break down siloes, cut across functions, and connect processes end-to-end.”
The report also highlights other trends, including the following trends:
Low-code platforms and self-service capabilities are driving “citizen development” and platform maturity:
Automation platforms are morphing into low-code platforms enabling point-and-click implementation. The emergence of private bot stores and an increasing number of marketplaces for pre-built bots, connectors, templates, workflows, scripts, and AI skills are further fueling citizen development.
Emerging self-service capabilities such as self-healing, self-scaling, self-installation, and self-learned workflows will become more mainstream and enable ease of platform implementation.
Flexible pricing, TCO reduction, and a lower entry point are accelerating scalability and flexibility:
Flexible pricing options such as per-process/bot and outcome-based costing have been in vogue since the inception of RPA. Tool vendors are now increasing their focus on lowering TCO and lowering barriers to entry and scaling. Increased partnerships with software vendors and platforms such as MS Azure, Google, AWS are enabling solution bundling.
SaaS models, bring-your-own-license (BYOL), and unlimited automation packages are further affecting pricing dynamics and making these solutions more scalable.
Intelligent automation is emerging as a “digital vaccine” by enabling business continuity during the pandemic:
To help enterprises meet the surge in customer demand, tool vendors are offering free bots, specialized solutions such as Payroll Protection Program (PPP) bots, free RPA training programs, and conducting hackathons to identify new application areas.
Use of “attended automation” in a remote environment can enable contact center agents to work from home and ensure service consistency, compliance, productivity, and employee engagement.
The full report features RadarView profiles of the top 14 tool vendors and their intelligent automation solutions. It shows how the vendor landscape has evolved, not only in terms of categorization but also in the way they are investing in hyperautomation capabilities, democratizing RPA, developing reusable and off-the-shelf assets, and strengthening their partner networks.
This Research Byte is a brief overview of the full Intelligent Automation Tools 2020 RadarView report (click for pricing).