September 21, 2017  
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IT Spending and Staffing Benchmarks 2017/2018 now available! IT budget, IT spending, IT metrics, benchmarks, and more.

Featured Research


Network Operations Outsourcing Trends and Customer Experience

September, 2017
Network operations is a mature but evolving outsourcing category with a wide assortment of top IT and telecom industry service providers competing with regional providers for market share. This study examines adoption trends in the outsourcing of network operations. We report on the percentage of organizations outsourcing network operations (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend and volatility). We also present the cost- and service-success ratings, which provide insight into the potential risks and rewards IT organizations take in turning to outside service providers. (16 pp., 8 fig.)
[Research Byte]

Desktop Support Outsourcing Trends and Customer Experience

September, 2017
Customer satisfaction with desktop support outsourcing appears to be rising, while the use of these services has not. This report examines adoption trends and customer experience with desktop support outsourcing. We report on the percentage of organizations that outsource (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the customer’s cost and service experience, and show how use of these services differs by organization size and sector. We conclude with factors to consider when evaluating options for outsourcing this function. (17 pp., 8 fig.)
[Research Byte]

IT Security Staffing Ratios

August, 2017
IT security staffing has risen again this year in the wake of a continuing onslaught of high-profile ransomware attacks. For many IT organizations, this means it may be time to reassess the adequacy of their IT security staffing levels. In this report, we present data about the five-year trend in IT security staffing and provide four benchmarks: IT security staff members as a percentage of the IT staff, IT security specialists as a percentage of the Network and Communications Group, applications per IT security specialist, and network devices per IT security staff member. We also assess the influence of organization size and sector on staffing requirements. (22 pp., 10 fig.)
[Research Byte]

Desktop Virtualization Adoption Trends and Customer Experience

August, 2017
Desktop virtualization is a mature business technology that is facing challenges from related technologies, which has caused the adoption rate to fluctuate in the past few years. This report provides an overview of key concepts and vendors in this space. We then examine desktop virtualization adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We also look at the return on investment experience, total cost of ownership experience, and which virtual desktop solutions are the most popular. (18 pp., 9 fig.)
[Research Byte]

IT Outsourcing Statistics 2017/2018

August, 2017
This major study profiles outsourcing activity for 10 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource.  We examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. Finally, we show the outsourcing frequency by sector for each function. (105 pp., 89 fig.)
Full Report Description
[Research Byte]

IT Management and Administration Staffing Ratios

July, 2017
When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, while too few can leave IT staff members feeling unsupported and without direction. This study examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and clerical support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff. (20 pp., 10 fig.)
[Research Byte]

ERP Adoption Trends and Customer Experience

July, 2017
Enterprise resource planning systems have become the platform for integration of data, applications, and business processes across the entire organization. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. Finally, we identify the functional areas where organizations are planning or considering making new investments in ERP. We wrap up with our recommendations for improving the ROI of ERP installations. (18 pp., 9 fig.)
[Research Byte]

IaaS Adoption Trends and Customer Experience

July, 2017
IT organizations are growing their use of infrastructure as a service (IaaS) for a variety of purposes, such as disaster recovery, system development, and, increasingly, for production systems. This report quantifies the current adoption and investment trends, as well as the benefits driving adoption and the buyer concerns holding it back. We assess these trends by organization size, sector, and region. To assess the economics, we look at the return on investment and total cost of ownership experience of those who have adopted IaaS and conclude with practical advice for IT leaders seeking to gain support for IaaS investments. (24 pp., 13 fig)
[Research Byte]

IT Spending and Staffing Benchmarks 2017/2018: Full Study

June, 2017
Our 2017/2018 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 28th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 28 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase - click the Full Study Description below for details. (1,588 pp., 1,004 figs.)
[Full Study Description and Individual Chapter Pricing]

Technology Trends 2017

February, 2017
This major study provides insight into the customer experience and adoption rates for 12 technology initiatives that are top-of-mind for many companies. The study also delves into satisfaction of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technology initiatives. They also can gain insight into just how aggressively competitors and peers are making these investments. (97 pp., 86 figs.)
[Full Description and Sample Pages]
[Research Byte]

2017 IT Salary Report

December, 2016
The Computer Economics 2017 IT Salary Report provides total compensation for 69 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2017 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (28 pp., 5 figs., plus salary tables)
[Research Byte]
[Full Description and Free Executive Summary]


For more research, browse the Research Sections to the left, or use the Search field in the header of this page. Note: most articles that are limited to subscribers only can be purchased on an individual basis.
 
Free Research Bytes

Network Operations Outsourcing Poised to Grow

Desktop Support Outsourcing on the Rebound

Ranks of IT Security Professionals Rise Again

Desktop Virtualization Adoption Slow Despite High Satisfaction

IT Outsourcing Percentage Highest in Five Years

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