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Best Practices and Benchmarks in the Data Center: Abstract

Data Center Benchmarks CoverComputer Economics is now offering for sale this comprehensive source of statistics on data center costs and performance, by one of the leading experts in data center management, Mark Levin. Since 1989, he has been collecting survey data on the performance of thousands of data centers in order to help clients reengineer operations processes and optimize performance. 

Newly updated for 2012, this book presents current metrics, ratios, statistics, and costs for a wide range of data center processes, which provide the IT manager with reliable standards for any data center size, large or small. He also outlines the best practices that leading organizations are adopting in order to improve performance, reduce cost, and decrease risk.

Buy this book now. (Click for pricing)

Best Practices and Benchmarks in the Data Center takes you step by step through mainframe, Windows, Unix, and Linux data centers.

This handbook is organized into seven chapters:

Chapter 1: Introduction. 
This chapter documents the background of the author, the purpose and objectives of the handbook, the definition of a data center, the techniques used to calculate averages, and the characteristics of the database. The chapter also describes how to use benchmark data to drive a continuous improvement program.

Chapter 2: The Four Questions Most Asked
This chapter answers the four questions that we are most frequently asked:

  • Are we spending too much to operate our data center?
  • Do we have too many people?
  • Should we outsource?
  • Should we consider cloud computing?

The outsourcing section documents how to perform an outsourcing feasibility study prior to incurring the cost and disruption of preparing a request for proposals and executing a data center outsource procurement.

Chapter 3: Mainframe Benchmarks and Best Practices by Area
This chapter documents mainframe hardware usage and service levels, and workload data organized by CPU, storage, and jobs.

Chapter 4: Server Benchmark Data
This chapter documents Windows, UNIX, and Linux server and storage utilization data. Utilization addresses average and best participant virtualization. Storage addresses locally attached and SAN devices, installed and used capacity, and installed capacity categorized across 14 server types, e.g., e-mail, data warehouse, high-end applications, web, etc.

Chapter 5: Best Practices Beyond the Numbers
This chapter describes the best practices we have observed for automating the data center, integrating automation products, quality assurance, consolidating console operations, network monitoring and help desk, and disaster recovery.

Chapter 6: Data Center Trends
This chapter documents mainframe and server trends from 2007 to 2011 with respect to hardware usage, staffing and operating cost.

Chapter 7: Benchmarking Your Data Center
The final chapter describes how you can use the data contained in the handbook to benchmark your data center. The chapter documents mainframe and server:

  • Hardware and workload definitions
  • Staff definitions including helpful hints for staff data collection
  • Cost and ratio definitions, e.g., the cost to mount a tape, the cost to store an allocated GB of disk space for a month, staff per image, iimages supported per FTE, and the like.

Best Practices and Benchmarks in the Data Center will allow most data center to conduct a benchmark of their z/OS, Windows, UNIX and Linux operating environments. The book contains hardware, staffing and cost metrics for multiple size configurations. It also documents our definitions and instruction for conducting a benchmark study. The price of the data center handbook is $795.00. The price includes shipping via priority mail in the United States.

Detailed Table of Contents

 Chapter 1: Introduction

  • Background
  • About the Author
  • Purpose and Objective
  • Data Center Definition
  • Definition of Averages
  • Database Characteristics
  • Using Benchmark Data

Chapter 2: The Four Questions Most Asked

  • Are We Spending Too Much to Operate Our Data Center?
    • Mainframe
    • Servers (Windows, Unix, and Linux)
  • Do We Have Too Many People?
    • Mainframe
    • Servers  (Windows, Unix, and Linux)
  • Should We Outsource?
    • Evaluating Data Center Outsourcing Feasibility
    • Acquiring Outsourcing Services
    • Managing the Outsourcing Relationship
    • Benchmark Clause
  • Should We Consider Cloud Computing?

Chapter 3: Mainframe Benchmarks and Best Practices by Area

  • CPU
    • Batch
    • Online
  • Storage Management
  • Production Job Management

Chapter 4: Server Benchmark Data  (Windows, Unix, and Linux)

  • Images per Server
  • Server Utilization
  • Server Storage

Chapter 5: Best Practices Beyond the Numbers

  • Automating the Data Center
    • Standards and Procedures
    • Tape Management
    • Disk Storage Management
    • Security
    • Data Center Reporting
    • Production Job/Script Management
    • Capacity Management
    • System Monitoring
    • Performance Management
    • Software Configuration Management
  • Integration of Automation
  • Quality Assurance
  • Help Desk/Customer Service
  • Consolidation of Console Operations, Network Monitoring and Help Desk
  • Disaster Recovery
  • Cost of Incident Resolution and Management

Chapter 6: Data Center Trends

  • Hardware Trends
    • Mainframe Hardware
    • Server Hardware  (Windows, Unix, and Linux)
  • Staffing Trends
  • Cost Trends
    • Mainframe Cost
    • Server Cost  (Windows, Unix, and Linux)

Chapter 7: Benchmarking Your Data Center

  • Mainframe Hardware and Workload Data Definitions
    • Hardware Usage and Service Levels
  • Server Hardware Data Definitions
  • Mainframe and Server Staff Definitions
    • Applications Management
    • Business Perspective Management
    • Infrastructure Management
    • Security Management
    • Service Delivery
    • Service Support
    • Cross Discipline Services
  • Staff Data Collection Helpful Hints
  • Mainframe and Server Cost Definitions
    • Mainframe Hardware
    • Server Hardware
    • Mainframe Software
    • Server Software
    • Supplies
    • Personnel
    • Other Cost
  • Mainframe Ratios
    • Annual Spending per Used MIPS
    • Cost to Mount a Tape
    • Monthly Cost to Store an Allocated GB of Disk
    • Procurement Practices
    • Staff per Used MIPS
    • Console Operators per Used MIPS
    • Tape Operators per 10,000 Mounts
    • Disk Managers per Installed TB
    • Production Job Management per 10,000 Production Jobs
    • Operating System Support Staff per Used MIPS
    • Capacity Planners per Used MIPS
  • Server Ratios  (Windows, Unix, and Linux)
    • Virtualization
    • GB per Image
    • Storage Managers per TB
    • Monthly Cost to Store One GB of Allocated Disk
    • Annual Operating Cost per Image
    • Staff per Image (OS Instance)
Buy this book now! (click for pricing) >>

List of Figures*

1-1 Data Center Definition
1-2 Estimating Best and Worst in Class for Servers
1-3 Mainframe Industry Breakdown
1-4 Mainframe Size (Installed MIPS) Breakdown
1-5 Windows, UNIX and Linux Servers and Images
1-6 Continuous Improvement Process
2-1 Mainframe Total Cost
2-2 Mainframe Spending per Used MIPS
2-3 Mainframe Average and Best Participant Spending per Used MIPS
2-4 Mainframe Hardware Spending per Used MIPS
2-5 Mainframe Software Spending per Installed and Used MIPS
2-6 Mainframe Personnel Spending per Used MIPS
2-7 Mainframe Average Cost per FTE
2-8 Mainframe Annual CPU Cost per Installed MIPS
2-9 Mainframe Annual Disk Cost per Installed Gigabyte
2-10 Mainframe Annual Tape Cost per 1,000 Mounts
2-11 Mainframe Spending by Category
2-12 Server Total Annual Operating Cost (Refer to note at end of list)
2-13 Server Total Cost per Image
2-14 Server Average and Best Participant Cost per Image
2-15 Server Average Cost per Image Detail
2-16 Server Percent by Types of Images
2-17 Server Cost per FTE
2-18 Server Percent Spending
2-19 Mainframe Total Staff Size
2-20 Mainframe Staff per Used MIPS
2-21 Mainframe Used MIPS Supported per FTE
2-22 Mainframe Average and Best Participant Staff per Used MIPS
2-23 Mainframe Staff Percent by ITIL Discipline
2-24 Server Total Staff
2-25 Server Staff per Image
2-26 Server Images per Staff (FTE)
2-27 Server Staff Percent by ITIL Discipline
2-28 Server and Mainframe Staff Percent by ITIL Discipline
2-29 Workload Growth
2-30 Staff Size
2-31 CPU Upgrade
2-32 Disk Upgrade
2-33 Annual Five-Year Operating Cost
2-34 Vendor Five-Year Operating Cost
2-35 One-time and Annual Operating Cost to Outsource
2-36 Estimated Annual Savings
3-1 Mainframe Used and Installed MIPS
3-2 Mainframe CPU Utilization
3-3 Mainframe Prime Shift Workload Breakdown
3-4 Mainframe Monthly Batch Job Volume
3-5 Mainframe Job Classification
3-6 Mainframe Online Production Transaction Volume
3-7 Mainframe TSO Transaction Volume
3-8 Mainframe Average Online and TSO Response Times
3-9 Mainframe Common Storage Problems
3-10 Mainframe Installed Disk
3-11 Mainframe Allocated Disk
3-12 Mainframe Used Disk
3-13 Mainframe Disk Space Accessed Within 15 Days
3-14 Mainframe Disk Management Staff per Installed TB
3-15 Mainframe TBs per Storage Manager
3-16 Mainframe Monthly Cost to Store One Allocated GB Disk
3-17 Mainframe Cost to Mount One Tape
3-18 Mainframe Tape Mounts per Tape Operator
3-19 Mainframe Percent of Tape Files Created and Never Referenced
3-20 Mainframe Monthly Tape Mounts
3-21 Mainframe Specific Tape Mounts
3-22 Mainframe Small Tape Files
3-23 Mainframe Tape Files Optimally Blocked
3-24 Mainframe Production Job Failures
3-25 Mainframe Reasons for Production Job Failures
3-26 Mainframe Top 10 Job Failures
3-27 Mainframe Production Management FTEs per 10,000 Production Jobs
3-28 Mainframe Production Jobs Monitored per FTE
4-1 Server Average and Best Participant Number of Images per Server
4-2 Server Average Utilization
4-3 Server Best Participant Utilization
4-4 Server Installed Disk (TBs)
4-5 Server Percent of Locally Attached and SAN Storage
4-6 Server Disk Space Percent Allocated
4-7 Server GBs per Image
4-8 Server Percent of Storage by Type of Server
4-9 Server GBs of Storage per Processor by Type of Server
4-10 Server TBs per Storage Manager
4-11 Server SAN Cost per GB
5-1 Efficient Data Center Implementation
5-2 Core Focus
5-3 Data Center Reporting
5-4 Mainframe Sample Application Summary Report
5-5 Sample Hardware Usage Report
5-6 Sample Service Level Performance Report
5-7 Percent of Platform Data Center Staff Assigned to Capacity Planning
5-8 Mainframe Installed MIPS per Console Operator
5-9 Server System Monitors per Image
5-10 Integration of Software Configuration and Change Management
5-11 Role of Software Management in Quality Assurance
5-12 The Efficient Data Center Concept
5-13 Vision of a Customer Service Center
5-14 Percent Disaster Recovery Spending
5-15 Percent of Staff Time Performing Incident Resolution and Management
5-16 Average Annual Personnel Cost for Incident Resolution and Management
5-17 Percent of Staff Performing Change Management
6-1 Mainframe Trend Installed and Used MIPS
6-2 Mainframe Trend Installed and Allocated Disk Space
6-3 Mainframe Trend Installed GBs per Installed MIPS
6-4 Server Trend Windows Servers and Images
6-5 Server Trend UNIX Servers and Images
6-6 Server Trend Linux Servers and Images
6-7 Server Trend Server Virtualization
6-8 Server Trend GBs per Image
6-9 Mainframe Trend Staff per Used MIPS
6-10 Server Trend Images Supported per FTE
6-11 Mainframe Trend Annual Operating Cost per Used MIPS
6-12 Mainframe Trend Annual CPU Cost per Installed MIPS
6-13 Mainframe Trend Annual Cost per Installed GB
6-14 Server Trend Annual Operating Cost per Server Image
6-15 Server Trend Annual Operating Cost per Installed SAN GB
7-1 Used MIPS Calculation
7-2 Sample Organization Chart

*Note figures with Server in the title contain Windows, UNIX and Linux metrics

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