October 16, 2018  
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Help with Cookies

Occasionally a Computer Economics user may experience difficulty in logging in to our site or resetting the password.  The problem may be cookies that remain in your browser, or your browser blocking our website.

If you have reset your password by clicking on the "forgot password" link, you will have been sent one email to click on the link to confirm the reset and a second email with your username and temporary password so that you may login and reset your password.

Below are a cookies instructions for Google Chrome, Microsoft Edge, Firefox, and Internet Explorer.

Instructions for Google Chrome

On the top of the page, click the three dots at the right edge of the menu bar, then click "Settings."

Scroll down the the bottom of the Settings page and click "Advanced."

In the Privacy and Security section, click on "Content settings."

On the Content Settings page, click on "Cookies."

On the Cookies page, click on "See all cookies and site data."

Chrome will now display all cookies in alphabetical order.  Scroll down to "computereconomics.com" and click the delete icon (looks like a trash can) on the right side of that line.

Instructions for Microsoft Edge

Unfortunately, Microsoft Edge does not provide a way to delete selected cookies. You can only delete all cookies.  

On the top of the page, click the three dots (...) at the right edge of the menu bar, then click "Settings."

Under the heading "Clear Browser Data," click "Choose what to clear."

Be sure that the box is checked for "Cookies and saved website data."

Click "Clear."

Instructions for Firefox

Select Menu option Tools, then Options

Click on the Privacy & Security link on the left.

In the Cookies & Site Data section, click on Manage Data.

A pop up window will display the cookies being stored in your browser. Click the column labeled "Site" to sort them alphabetically and scroll down to the Computer Economics cookies. Click on any that are for "www.computereconomics.com" or "computereconomics.com" as shown in the screen shot below, and click "Remove Selected."

Instructions for Internet Explorer

Internet Explorer (IE) doesn't always make cookies easy to find through the browser window like Firefox does.  This will depend upon which version of IE you are using.


The easiest way to clear the cookie for our site is to clear all cookies in your browser. However, you may not want to do this if you have other websites that use cookies, for example, to remember passwords. If you don't mind clearing all cookies, you can do so in Internet Explorer by clicking on menu option "tools" and then "Delete Browsing History," as shown below. However, be aware, that due to a quirk in some versions of Internet Explorer, this method sometimes does not find and clear every cookie.



To clear all cookies, check the "Cookies," check box as shown in the screen shot below.



Then try to login with your password.  If this still doesn't work, you will need to look harder for the txt file that holds the cookie for our site.

Using the Windows find tool:  Start menu: Search

Search for:  computereconomics -- without "www," just that in case you have it with and without the "www."

The results will be similar to the example in the screen shot below (be sure it is a "txt" file you are clicking on).

Delete this cookie, then go back to your browser and navigate to the Computer Economics website. Refresh the page by hitting the F5 key (or choose menu "Views" then "Refresh"), and try logging in again.


 

For Additional Help

If you are still having difficulties logging in or using a temporary password, please contact us.

 

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