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Computer Economics publishes an annual study on IT outsourcing statistics as well as a number of individual in-depth reports on IT outsourcing.
The IT Outsourcing Statistics report is our flagship annual study on IT outsourcing. The report provides an overview of current trends in IT outsourcing spending as well our analysis of how the frequency and level of IT outsourcing is changing for 11 IT functions.
Our current study covers outsourcing statistics for application development, application management, data center operations, database administration, desktop support, disaster recovery services, help desk, IT security, network operations, and web operations.
This report is based on our latest survey of IT organizations in the U.S. and Canada.
Click for details on our annual IT Outsourcing Statistics report and download the executive summary and FREE sample pages.
Throughout the year, we publish detailed reports on outsourcing activity for various IT functions.
IT Help Desk (Mar. 2021)
Database Administration (May 2020)
Data Center Operations (Apr. 2020)
Desktop Support (Dec. 2019)
Disaster Recovery (Oct. 2019)
System Implementation/Integration (Sept 2019)
Application Management (Sep. 2019)
Network Operations (Apr. 2019)
IT Security (Apr. 2019)
Application Development (Mar. 2019)
Web/E-Commerce (Feb. 2019)
In addition, we have published the following special report, which provides guidance to IT executives on establishing outsourcing requirements, selecting a service provider, and negotiating a deal.
Any organization that is outsourcing some or all of its IT services should, routinely, benchmark those outsourcing contracts. Contract pricing and service levels are changing from year to year, whether for data center services, help desk, desktop support, application development, network services, or any other form of IT outsourcing. Pricing is further complicated by a multitude of factors, such as what services are included, where they are sourced, and who owns any assets.
Computer Economics can arrange benchmarking services for any or all of your service provider outsourcing contracts.