- Major Studies
- Market Assessments
What are typical staffing levels for various information technology positions? Are we under-staffed or over-staffed in each of these IT jobs? Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size?
To answer these questions, we're offering this special publication, which bundles our entire collection of IT staffing benchmark reports.
CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics.
We're offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 70% discount over the cost of these 16 reports if purchased separately.
Option A. Purchase the entire bundle of IT staffing ratio benchmark reports for a 70% discount over the individual chapter price.
Purchase the full bundle of 16 chapters now (click for pricing)
Option B. Purchase individual chapters (click for pricing):
Help Desk (Jan. 2020)
Desktop Support (Feb. 2020)
Network Support (May 2020)
Server Support (Feb. 2019)
ERP Support (May 2019)
Database Administration (DBA) (Oct. 2019)
Data Management (Oct. 2018)
Application Maintenance (Mar. 2019)
Application Developer (Nov. 2019)
Business Analyst (Jan. 2020)
IT Quality Assurance (Dec. 2018)
Web/E-Commerce (Apr. 2020)
IT Project Management (Mar. 2020)
IT Security (Oct. 2019)
IT Management (Aug 2019)
Communication Systems (Jan. 2019)
This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance.
Over 100 specific IT support metrics are provided, as shown below.
An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. We have found that the metrics are more accurate and more useful when based on the number of users of IT, rather than traditional "IT staff to employee ratios." We also provide IT staff size metrics at the 25th percentile, median, and 75th percentile, which shows the normal variation around the median for each IT staff ratio.
Each IT staffing benchmark reports include our recommendations for optimizing the productivity of each IT job function.