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Featured Research |
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ERP Adoption Trends and Customer ExperienceJuly, 2018Enterprise resource planning (ERP) systems are not only one of the most adopted technologies we track, but they also trail only business intelligence and data analytics as the technology in which most companies are investing. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. Finally, we identify the functional areas where organizations are planning or considering making new investments in ERP. We wrap up with our recommendations for improving the ROI of ERP installations. (18 pp., 9 fig.) [Research Byte] Mobile and Wearable Devices Adoption Trends and Customer ExperienceJuly, 2018Since Apple launched the iPhone over a decade ago, mobile devices have gone from the must-have technology in every enterprise to table stakes. However, new classes of specialized devices, especially in healthcare and manufacturing, promise new capabilities. This report provides an overview of key concepts and vendors in the mobile device space. We examine adoption and investment trends, how many organizations have mobile devices in place, are implementing them, or expanding their investments. We also look at the ROI and TCO experience and how organizations are using mobile devices. We conclude with recommendations on getting the most business value from mobile/wearable devices, whether for traditional applications or for doing business in new ways. (21 pp., 11 fig.) [Research Byte] Vendor Discount Report (Jul. 2018)July, 2018Market intelligence on current discounting practices for business equipment can be difficult to obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft costs (14 pp., 21 figs.). IT Spending and Staffing Benchmarks 2018/2019: IT Budget and Cost Metrics by Industry and Organization SizeJune, 2018Our 2018/2019 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 29th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 30 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase – click the Full Study Description below for details. (1,749 pp., 1,052 figs.) [Full Study Description and Individual Chapter Pricing] Business and Data Analytics Adoption Trends and Customer ExperienceMay, 2018Enterprises are investing in their bread-and-butter core systems at a strong rate, but one solution leads the pack this year: business and data analytics. These solutions are the highest-priority technology investment for IT organizations. This study examines adoption and investment trends for business and data analytics of all types, providing insight into how many organizations have the technology in place, how many are implementing it, and how many are expanding investments in new capabilities. To give additional insight, we look at the ROI and TCO experience of those that have adopted the technology and recommend steps for a successful implementation. (19 pp., 9 fig.) [Research Byte] SaaS Adoption Trends and Customer ExperienceMay, 2018Software as a service (SaaS) has quickly become an attractive alternative to on-premises deployment, and in many categories already has surpassed on-premises software in terms of new sales. This study quantifies the current investment trends for SaaS and identifies the benefits driving companies to expand their SaaS implementations. It also identifies which of a wide variety of SaaS applications are driving adoption and assesses adoption and investment trends by organization size. Finally, we examine the positive ROI and TCO experience of adopters and conclude with practical advice for those considering deployment of SaaS solutions. (19 pp., 9 fig.) [Research Byte] IT Personnel Time Tracking Adoption and Best PracticesApril, 2018Personnel accounts for more than 40% of the typical IT operational budget. Therefore, properly allocating personnel time and expenses to projects, tasks, or service delivery is vital for managing IT costs and pricing IT services. Nevertheless, a surprising number of organizations do not keep track of where IT personnel are spending their time. In this report, we look at adoption trends for IT personnel time tracking by organization size and sector. We also discuss the benefits of tracking IT personnel time along with recommendations for making time tracking effective. (15 pp., 6 fig.) [Research Byte] Technology Trends 2018February, 2018This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for many companies. The study also delves into satisfaction of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. (101 pp., 102 figs.) [Full Description and Sample Pages] [Research Byte] IT Salary Report 2018January, 2018The Computer Economics IT Salary Report 2018 provides total compensation for 75 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2018 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (33 pp., 7 figs., plus salary tables) [Research Byte] [Full Description and Free Executive Summary] IT Management Best Practices 2017/2018September, 2017The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 32 IT management practices which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and software development practices. (186 pp., 168 figs.) [Full Report Description and Sample Pages] [Research Byte] IT Outsourcing Statistics 2017/2018August, 2017This major study profiles outsourcing activity for 10 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource. We examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. Finally, we show the outsourcing frequency by sector for each function. (105 pp., 89 fig.) Full Report Description [Research Byte] |
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ERP Investment Soars as Companies Shed Legacy Systems Beyond the Back Office: The Internet of Things in Corporate Real Estate Mobile Device Adoption Continues Steep Decline Productivity Gains Keeping IT Staff Levels in Check |
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