Although computer networks are now more important than ever, the level of network support staffing has settled at a plateau in recent years and shows no signs of rebounding. This report will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing ratios against industry benchmarks. We provide four benchmarks: network support staff as a percentage of the IT staff, network support staff as a percentage of the Network and Communications Group, network devices per network support staff member, and users per network support staff member. We provide benchmarks by organization size and sector. We conclude with recommendations for reducing or at least maintaining the cost of network support staff. (21 pp., 9 fig.) [Research Byte]
Database administration outsourcing often leads to satisfied customers who save money. But compared with other outsourcing categories in our annual study, the use of database administration service providers is not a widely practiced strategy. To help IT executives understand their options, this study examines adoption trends in database administration outsourcing. We report on the percentage of organizations outsourcing database administration (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the customer cost and service experience and show how these trends differ by organization size and sector. We conclude with recommendations for improving the effectiveness of database administration outsourcing. (17 pp., 8 fig) [Research Byte]
As the COVID-19 pandemic continues, IT leaders are asking what actions they should take and what a recovery will look like. The recovery will include reorganization of IT service delivery, invocation of force majeure, and renegotiation of support agreements with third parties. Newly updated for April, 2020, this presentation lays out the expected life-cycle stages for the current pandemic and its impact on IT services short-term and long-term. We also outline specific contractual and legal considerations that IT leaders should understand in renegotiating relationships with service providers. (34 slides). [Research Byte]
Data center outsourcing provides good economic and service success, but the frequency by which IT organizations choose to outsource this function has been volatile. In this study, we provide IT executives with insight into how broadly their peers are undertaking outsourcing as a data center strategy. We also examine the success rates that organizations are having with reducing cost and improving service through outsourcing the critical data center function. We conclude with five steps for assessing the feasibility of data center outsourcing. (19 pp., 8 fig.) [Research Byte]
Web/e-commerce support personnel play a critical role in organizations, and that has become even more clear in the midst of the COVID-19 pandemic. Even before the coronavirus, the percentage of the IT staff dedicated to web/e-commerce functions rose in 2019, spiking to the highest percentage in five years. In this report, we provide benchmarks for staffing functions related to web and e-commerce development and operations. We benchmark web staffing with two ratios: web/e-commerce staff as a percentage of the IT staff and users per web/e-commerce staff member. Benchmarks are provided by organization size. We also assess the influence of sector on web/e-commerce staffing. (21pp., 8 fig.)
The quest for a fully mobile enterprise continues with increasing adoption in mobile applications. This report provides an overview of mobile application adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We look at the return on investment experience, total cost of ownership experience, considered or planned uses for new mobile app investment, as well as the platforms on which companies are developing them. We conclude with recommendations to make the most of mobile application investments. (20 pp., 10 fig.) [Research Byte]
The number of Internet of Things (IoT) projects is expected to grow in the near future as technologies that rely on rapid data collection from IoT devices, such as real-time analytics and artificial intelligence (AI), become more mainstream. Large-scale adoption of edge computing and the advent of 5G connectivity have disrupted the IoT market across three areas — connectivity, data, and security. Avasant’s new Internet of Things Services RadarView 2020 report is a comprehensive, deep-dive study of the IoT market that informs enterprises about new developments and best practices in the space. It highlights Avasant’s viewpoint on the direction of the industry over the next 12 to 18 months and also provides a granular understanding of key IoT service providers. (81 pages) [Research Byte]
Enterprises have been experimenting with artificial intelligence (AI), but few have deployed AI at full-scale. As with early adoption of many technologies, proof-of-concept projects have demonstrated success in reducing costs, increasing productivity, and improving customer experience. These early successes have led many companies to begin larger AI projects that will require access to additional skills both internally and externally to ensure that success continues. This is one of the top findings of Avasant’s latest, comprehensive Applied AI and Advanced Analytics Services RadarView 2020 report. The report assists enterprises in identifying use cases, transformation potential, success stories, challenges, and action plans to accelerate their efforts in AI and advanced analytics. (79 pages) [Research Byte]
Investments in gene editing, cancer vaccines, and treatments through microbiome and CAR-T therapies provides improved, personalized treatment to patients and reduces healthcare costs by more than 35%. Such advanced and innovative treatments leverage AI and analytics technologies to expedite the development cycle. As such, there is a greater need for life sciences service providers who understand the trends in the life science industry and the direction of the market over the next three years. This report provides a comprehensive, deep-dive study on the life science industry, including top trends, analysis, recommendations, and a close look at the leaders, innovators, disruptors, and challengers in this market. (89 pages) [Research Byte]
The largest and best discounts are often only offered to the vendors’ best customers, and buyers may find it difficult to determine whether the discount offered is typical or whether a better deal can be negotiated. The Vendor Discounts Report is designed to give procurement personnel, lessors, lessees and departmental manager’s insight and guidance regarding current discount structures on a variety of categories of equipment in the marketplace. (11 pp., 11 fig.).
After more than two decades of maturation, agile development methodologies promise to deliver new systems more quickly, improve software quality, and increase user satisfaction. While adoption remains only moderate in corporate IT groups, agile development continues to gain adherents as organizations seek to respond to a continuously changing environment. In this study, we report how widely and deeply agile development is being embraced by IT groups today, by organization size and sector. We conclude with our recommendations on how to best use, and not misuse, agile development. (17 pp., 6 fig.) [Research Byte]
The practice of working remotely has skyrocketed over the past 11 years for many reasons, and in early 2020 it got a huge boost with growing concerns about the COVID-19 coronavirus. This report examines the reasons for the rise in telecommuting, how often IT workers do so, and what benefits companies and employees are enjoying—while also being mindful of possible disadvantages. We conclude with best-practice recommendations for a sound telecommuting policy. (10 pp., 4 fig.) [Research Byte]
This report provides highly detailed, comprehensive RadarView Profiles of the top 28 cybersecurity service providers along with their assets and experience in combating ever-growing security and privacy threats. It analyzes how the service provider landscape has evolved, not only in terms of categorization but also in the way they are investing in developing talent, enhancing organizational structures, expanding geographic focus, and strengthening their partner network. The service providers are judged on practice maturity, partnership ecosystem, and investments and innovation. (88 pp.) [Research Byte]
In today’s environment of rapid change, the role of the IT project manager is critical. It is no surprise, then, that after two years of decline, the number of project managers as a percentage of the total IT staff increased in 2018 and 2019. In this study, we assess how many project managers a typical IT organization requires. We present five benchmarks: project managers as a percentage of the IT staff, project managers as a percentage of the Application Group, users per project manager, applications per project manager, and application programmers per project manager. Our analysis also includes the influence of organization size and industry sector. We conclude with recommendations on assessing the performance of the project management function. (25 pp., 11 fig.) [Research Byte]
COVID-19 fears continue to grip the world, with a growing number of people infected. In addition to the human tragedy, there is also a massive impact on business. But to truly understand the impact of the pandemic on the world’s economy, it is important to view the impact of the coronavirus by industry. This free Research Byte provides the analysis.
This major study provides insight into the customer experience and adoption rates for 15 technologies that are top-of-mind for IT leaders worldwide. The study also delves into satisfaction of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Forward looking, we also explore 18 future and early adopter technologies along with level of awareness and adoption (141 pp., 113 figs.) [Full Description and Sample Pages] [Research Byte]
Although IT leaders worldwide have a positive outlook for the global economy, that outlook seems a bit tinged with frustration compared to previous years. This report, based on our Q4 survey, provides data on the global and U.S./Canadian trends for IT spending and staffing in 2020. This year, our report assesses IT operational and capital spending plans, executive priorities for IT investment, and plans for hiring, outsourcing, and pay raises for IT organizations worldwide and in the U.S. and Canada. (34 pp., 24 fig.) [Research Byte]
December, 2019 The Computer Economics IT Salary Report 2020 provides total compensation for 77 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2020 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (37 pp., 8 figs., plus salary tables) [Research Byte] [Full Description and Free Executive Summary]
For the first time, Computer Economics has conducted a study on the IT spending habits of “very small” organizations in the U.S. and Canada, a population that is beneath the size threshold for our annual IT spending and staffing benchmark study. This report examines high-level IT spending, staffing metrics and trends for such very small IT organizations. We further break down the high-level metrics by three sectors: manufacturing, retail and wholesale distribution; professional and technical services; and financial services. To qualify as very small for the purposes of this study, a company has to be either under $50 million in revenue or under $1 million in IT operational spending. (36 pp., 17 fig.) [Research Byte]
The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 34 IT management practices which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and application development practices. (197 pp., 178 figs.) [Full Report Description and Sample Pages] [Research Byte]
This major study profiles outsourcing activity for 11 IT functions: application development, application management, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, system implementation/integration and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource. We examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. Finally, we show the outsourcing frequency by sector for each function. (115 pp., 97 fig.) Full Report Description [Research Byte]
Our 2019/2020 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 30th annual survey. Detailed metrics are provided by organization size and by industry sector. From within this article, you can purchase all 31 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase – click the Full Study Description below for details. (1,811 pp., 1,057 figs.) [Full Study Description and Individual Chapter Pricing]
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