March 17, 2018  
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IT Spending and Staffing Benchmarks 2017/2018 now available! IT budget, IT spending, IT metrics, benchmarks, and more.

Featured Research

Accounting for Software: Understanding CAPEX and OPEX

March, 2018
For IT managers, understanding the rules around accounting for software costs can be a confusing subject. This report provides a primer on the difference between capital expenditures (CAPEX) and operational expenditures (OPEX) and how they relate to accounting for software costs. We also outline how these principles vary according to the application development method that is used, whether a traditional waterfall approach or a newer process, such as agile development. Finally, we highlight the factors that drive business leaders to favor CAPEX or OPEX in accounting for software. (11 pp., 1 fig.)
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Application Maintenance Outsourcing Trends and Customer Experience

February, 2018
As the application portfolio of an enterprise grows, the need to maintain those systems increases and can become a burden on the IT organization. In response, many organizations see outsourcing as an attractive option, although the number of organizations using these services has declined. In this report, we analyze the percentage of organizations outsourcing application maintenance (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also assess the customer experience by showing how many IT organizations successfully lower costs by outsourcing this function. (18 pp, 8 fig.)
[Research Byte]

Technology Trends 2018

February, 2018
This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for many companies. The study also delves into satisfaction of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. (101 pp., 102 figs.)
[Full Description and Sample Pages]
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Disaster Recovery Planning Adoption and Best Practices

February, 2018
As recent outages demonstrate, the ability to recover operations quickly and effectively after a disaster should be an organizational priority. However, too few companies are planning for disaster recovery formally and consistently. In this study, we first look at adoption trends for disaster recovery planning by organization size and sector. We also discuss the elements that every disaster recovery plan should contain, and steps IT organizations should take in establishing such plans. (16 pp., 6 fig.)
[Research Byte]

IT Project Management Staffing Ratios

January, 2018
In today’s environment of fast-paced change, the role of the IT project manager is critical. Nevertheless, too few IT organizations adequately staff the project manager function. In this study, we examine the question of how many project managers a typical IT organization requires. We present five benchmarks: project managers as a percentage of the IT staff, project managers as a percentage of the Application Group, users per project manager, applications per project manager, and application programmers per project manager. All of these ratios are presented by organization size. In addition, we look at the influence of sector on the key ratios. We conclude with recommendations on assessing the performance of the project management function. (24 pp., 11 fig.)
[Research Byte]

Worldwide IT Spending and Staffing Outlook for 2018

January, 2018
IT leaders all over the world have a positive outlook for the global economy, but despite that confidence, IT budgets are growing only modestly. For the first time, our annual Worldwide IT Spending and Staffing Outlook report provides data on both the global and U.S./Canadian trends for IT spending in the coming year. This year, our Worldwide IT Spending and Staffing Outlook assesses IT operational and capital spending plans for 2018, priorities for IT spending and investment, and plans for hiring, outsourcing, and pay raises for IT organizations worldwide and in the U.S. and Canada. (32 pp., 24 fig.)
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Database Administration Outsourcing Trends and Customer Experience

January, 2018
Database administration (DBA) outsourcing often leads to satisfied customers who save money. But compared to other outsourcing categories, it is not a widely embraced strategy. To help IT executives understand their options, this study examines adoption trends in DBA outsourcing. We report on the percentage of organizations outsourcing database administration (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for customer cost and service experience. Finally, we show how these trends differ by organization size and sector. (17 pp., 8 fig.)
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Web/E-Commerce Staffing Ratios

January, 2018
The percentage of the IT staff that is dedicated to web/e-commerce functions has dipped the past four years, with the median dropping to 3.1% of the total IT staff in 2017, down from 4.3% in 2013. In this report, we provide benchmarks for staffing functions related to web and e-commerce development and operations. We benchmark web staffing with two ratios: web/e-commerce staff as a percentage of the IT staff and users per web/e-commerce staff member. Benchmarks are provided by organization size. We also assess the influence of sector on web staffing. (20 pp., 8 fig.)
[Research Byte]

Security Compliance Audit Adoption and Best Practices

January, 2018
Too many companies are failing when it comes to following best practices to prevent security incidents. An IT security compliance audit is one such best practice. Although many organizations do audit security compliance, not enough of them are doing so formally and consistently. In this report, we first look at adoption trends for IT security compliance audits by organization size and sector. We also discuss the steps an IT organization should take to implement such audits. Finally, we provide recommendations for monitoring the success of security audits. (16 pp. 6 figs.)
[Research Byte]

IT Salary Report 2018

January, 2018
The Computer Economics IT Salary Report 2018 provides total compensation for 75 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2018 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (33 pp., 7 figs., plus salary tables)
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[Full Description and Free Executive Summary]

Vendor Discount Report (Jan. 2018)

January, 2018
Market intelligence on current discounting practices for business equipment can be difficult to obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics (14 pp., 21 figs.).

IT Quality Assurance Staffing Ratios

December, 2017
Staffing levels for IT quality assurance personnel are changing as software testing is increasingly embedded within the application development and maintenance role. In this study, we first evaluate recent changes in IT QA staffing levels. We then provide three benchmarks by organization size and by sector: QA staff as a percentage of the IT staff, QA staff as a percentage of the Application Group, and applications per QA staff member. We conclude with recommendations for improving the effectiveness of the QA function within the IT organization. (20 pp., 7 figs)
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IT Management Best Practices 2017/2018

September, 2017
The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 32 IT management practices which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and software development practices. (186 pp., 168 figs.)
[Full Report Description and Sample Pages]
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IT Outsourcing Statistics 2017/2018

August, 2017
This major study profiles outsourcing activity for 10 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource.  We examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. Finally, we show the outsourcing frequency by sector for each function. (105 pp., 89 fig.)
Full Report Description
[Research Byte]

IT Spending and Staffing Benchmarks 2017/2018: Full Study

June, 2017
Our 2017/2018 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 28th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 28 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase - click the Full Study Description below for details. (1,588 pp., 1,004 figs.)
[Full Study Description and Individual Chapter Pricing]

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Free Research Bytes

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