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Supply Chain Management Adoption Trends and Customer ExperienceAugust, 2018Competitive pressures, globalization, and increasingly complex offshore manufacturing relationships are spurring organizations to expand their supply chain management systems, which encompass a wide variety of technologies and capabilities. This report quantifies the current adoption and investment trends for SCM systems as well as the benefits driving companies to expand their SCM implementations. We assess these trends by organization size and sector. We look at the return on investment and total cost of ownership experience of those that have adopted SCM. We conclude with practical advice for those considering investment in SCM technology. (20 pp., 9 fig.) [Research Byte] Database Administration Staffing RatiosAugust, 2018As enterprises collect more data and connect more applications, they must ensure that data is secure, reliable, and accessible. But despite these increased demands, companies appear to be restraining the growth in their database administration staff. This report helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: database administrators (DBAs) as a percentage of the IT staff, DBAs as a percentage of the Data Center Group, users per DBA, and business applications per DBA. We present benchmarks for small, midsize, and large organizations and examine the influence of sector on these benchmarks. We conclude with best practices for optimizing DBA staffing. (24 pp., 10 fig.) [Research Byte] DevOps Adoption and Best PracticesAugust, 2018DevOps, a combination of the words “development” and “operations,” is an organizational model with a set of processes and tools that promote collaboration between software developers and IT operations, allowing frequent deployment of system changes. As an extension of agile development, DevOps is gaining traction, although it still has limited adoption in corporate IT environments. In this report, we look at adoption trends and maturity of DevOps by organization size and sector. We conclude with practical recommendations for IT organizations interested in getting started with DevOps. (15 pp., 6 figs.) [Research Byte] HCM Adoption Trends and Customer ExperienceJuly, 2018Robust human capital management (HCM) systems are becoming increasingly popular because most business leaders know that their success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are at least two major challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography as well as the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in HCM systems. (19 pp., 8 fig.) [Research Byte] IT Security Staffing RatiosJuly, 2018IT security staffing has risen again this year in the wake of a continuing onslaught of high-profile ransomware attacks. For many IT organizations, this means it may be time to reassess the adequacy of their IT security staffing levels. In this report, we present the five-year trend in IT security staffing and provide benchmarks for understanding IT security staff headcount: as a percentage of the IT staff and as a percentage of the Network and Communications Group. We also analyze IT security staffing in terms of the number of applications, the number of users, and the number of network devices. Our analysis also includes the influence of organization size and sector on staffing requirements. We conclude with recommendations for optimizing IT security staffing. (22 pp., 9 fig.) [Research Byte] ERP Adoption Trends and Customer ExperienceJuly, 2018Enterprise resource planning (ERP) systems are not only one of the most adopted technologies we track, but they also trail only business intelligence and data analytics as the technology in which most companies are investing. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. Finally, we identify the functional areas where organizations are planning or considering making new investments in ERP. We wrap up with our recommendations for improving the ROI of ERP installations. (18 pp., 9 fig.) [Research Byte] Mobile and Wearable Devices Adoption Trends and Customer ExperienceJuly, 2018Since Apple launched the iPhone over a decade ago, mobile devices have gone from the must-have technology in every enterprise to table stakes. However, new classes of specialized devices, especially in healthcare and manufacturing, promise new capabilities. This report provides an overview of key concepts and vendors in the mobile device space. We examine adoption and investment trends, how many organizations have mobile devices in place, are implementing them, or expanding their investments. We also look at the ROI and TCO experience and how organizations are using mobile devices. We conclude with recommendations on getting the most business value from mobile/wearable devices, whether for traditional applications or for doing business in new ways. (21 pp., 11 fig.) [Research Byte] Vendor Discount Report (Jul. 2018)July, 2018Market intelligence on current discounting practices for business equipment can be difficult to obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft costs (14 pp., 21 figs.). IT Spending and Staffing Benchmarks 2018/2019: IT Budget and Cost Metrics by Industry and Organization SizeJune, 2018Our 2018/2019 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 29th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 30 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase – click the Full Study Description below for details. (1,749 pp., 1,052 figs.) [Full Study Description and Individual Chapter Pricing] IT Personnel Time Tracking Adoption and Best PracticesApril, 2018Personnel accounts for more than 40% of the typical IT operational budget. Therefore, properly allocating personnel time and expenses to projects, tasks, or service delivery is vital for managing IT costs and pricing IT services. Nevertheless, a surprising number of organizations do not keep track of where IT personnel are spending their time. In this report, we look at adoption trends for IT personnel time tracking by organization size and sector. We also discuss the benefits of tracking IT personnel time along with recommendations for making time tracking effective. (15 pp., 6 fig.) [Research Byte] Technology Trends 2018February, 2018This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for many companies. The study also delves into satisfaction of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. (101 pp., 102 figs.) [Full Description and Sample Pages] [Research Byte] IT Salary Report 2018January, 2018The Computer Economics IT Salary Report 2018 provides total compensation for 75 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2018 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (33 pp., 7 figs., plus salary tables) [Research Byte] [Full Description and Free Executive Summary] IT Management Best Practices 2017/2018September, 2017The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 32 IT management practices which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and software development practices. (186 pp., 168 figs.) [Full Report Description and Sample Pages] [Research Byte] IT Outsourcing Statistics 2017/2018August, 2017This major study profiles outsourcing activity for 10 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource. We examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. Finally, we show the outsourcing frequency by sector for each function. (105 pp., 89 fig.) Full Report Description [Research Byte] |
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Next Generation CRM: Who Gets There First? Supply Chain Management Systems See Gains in Adoption, Investment DBA Headcounts Level Off But for How Long? Microsoft Centralizes Dynamics 365 Functions into New Hub for SMBs |
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