May 20, 2018  
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IT Spending and Staffing Benchmarks 2017/2018 now available! IT budget, IT spending, IT metrics, benchmarks, and more.

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Business and Data Analytics Adoption Trends and Customer Experience

May, 2018
Enterprises are investing in their bread-and-butter core systems at a strong rate, but one solution leads the pack this year: business and data analytics. These solutions are the highest-priority technology investment for IT organizations. This study examines adoption and investment trends for business and data analytics of all types, providing insight into how many organizations have the technology in place, how many are implementing it, and how many are expanding investments in new capabilities. To give additional insight, we look at the ROI and TCO experience of those that have adopted the technology and recommend steps for a successful implementation. (19 pp., 9 fig.)
[Research Byte]

SaaS Adoption Trends and Customer Experience

May, 2018
Software as a service (SaaS) has quickly become an attractive alternative to on-premises deployment, and in many categories already has surpassed on-premises software in terms of new sales. This study quantifies the current investment trends for SaaS and identifies the benefits driving companies to expand their SaaS implementations. It also identifies which of a wide variety of SaaS applications are driving adoption and assesses adoption and investment trends by organization size. Finally, we examine the positive ROI and TCO experience of adopters and conclude with practical advice for those considering deployment of SaaS solutions. (19 pp., 9 fig.)
[Research Byte]

IT Personnel Time Tracking Adoption and Best Practices

April, 2018
Personnel accounts for more than 40% of the typical IT operational budget. Therefore, properly allocating personnel time and expenses to projects, tasks, or service delivery is vital for managing IT costs and pricing IT services. Nevertheless, a surprising number of organizations do not keep track of where IT personnel are spending their time. In this report, we look at adoption trends for IT personnel time tracking by organization size and sector. We also discuss the benefits of tracking IT personnel time along with recommendations for making time tracking effective. (15 pp., 6 fig.)
[Research Byte]

Disaster Recovery Outsourcing Trends and Customer Experience

April, 2018
Because information technology plays a significant role in the support and function of nearly all business operations, it is essential that IT organizations be able to quickly restore services after a disaster or any disruption. This report analyzes the percentage of organizations outsourcing disaster recovery capabilities (frequency), the scope of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the cost and service experience and show how these trends differ by organization size and sector. We discuss the elements that every disaster recovery plan should contain as well. (18 pp., 9 fig.)
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Business Continuity Planning Adoption and Best Practices

April, 2018
A comprehensive business continuity plan is one that ensures that the business itself will survive in the event of a disruption, with key business functions re-established. Nevertheless, far too few business leaders understand the importance of this exercise. In this report, we define what a business continuity plan should contain and look at adoption trends by organization size and sector. We also discuss the steps that IT leaders should take to create and maintain a business continuity plan. (16 pp., 6 fig.)
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Network Support Staffing Ratios

March, 2018
The importance of computer networks cannot be overstated in this digital age. Yet remarkably, network support staff levels dropped in recent years and show no signs of rebounding. This report will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing ratios against industry benchmarks. We provide four benchmarks: network support staff as a percentage of the IT staff, network support staff as a percentage of the Network and Communications Group, network devices per network support staff member, and users per network support staff member. We provide benchmarks by organization size and sector. (20 pp., 15 fig)
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Long-Term Trends in IT Spending and the Impact of the Cloud

March, 2018
Corporate IT spending varies from year to year as the economy expands and contracts: these are the cyclical trends. But over longer periods, IT spending also changes based on shifts in technology: these are secular trends. What are the secular trends that are currently affecting IT spending, especially those brought about by greatest recent shift in technology: cloud computing? This report examines the 11-year trend in spending for application software, IT personnel, data centers, networking, and other categories, and how cloud computing is changing that mix. We also look at trends in software-as-a-service spending and the efficiencies gained by cloud computing. We conclude with advice to IT leaders for managing the shift to the cloud. (15 pp., 7 fig.)
[Research Byte]

Technology Trends 2018

February, 2018
This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for many companies. The study also delves into satisfaction of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. (101 pp., 102 figs.)
[Full Description and Sample Pages]
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Worldwide IT Spending and Staffing Outlook for 2018

January, 2018
IT leaders all over the world have a positive outlook for the global economy, but despite that confidence, IT budgets are growing only modestly. For the first time, our annual Worldwide IT Spending and Staffing Outlook report provides data on both the global and U.S./Canadian trends for IT spending in the coming year. This year, our Worldwide IT Spending and Staffing Outlook assesses IT operational and capital spending plans for 2018, priorities for IT spending and investment, and plans for hiring, outsourcing, and pay raises for IT organizations worldwide and in the U.S. and Canada. (32 pp., 24 fig.)
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IT Salary Report 2018

January, 2018
The Computer Economics IT Salary Report 2018 provides total compensation for 75 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2018 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (33 pp., 7 figs., plus salary tables)
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[Full Description and Free Executive Summary]

IT Management Best Practices 2017/2018

September, 2017
The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 32 IT management practices which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and software development practices. (186 pp., 168 figs.)
[Full Report Description and Sample Pages]
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IT Outsourcing Statistics 2017/2018

August, 2017
This major study profiles outsourcing activity for 10 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource.  We examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. Finally, we show the outsourcing frequency by sector for each function. (105 pp., 89 fig.)
Full Report Description
[Research Byte]

IT Spending and Staffing Benchmarks 2017/2018: Full Study

June, 2017
Our 2017/2018 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 28th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 28 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase - click the Full Study Description below for details. (1,588 pp., 1,004 figs.)
[Full Study Description and Individual Chapter Pricing]


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