December 14, 2017  
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IT Spending and Staffing Benchmarks 2017/2018 now available! IT budget, IT spending, IT metrics, benchmarks, and more.

Featured Research

IT Salary Report 2018

December, 2017
The Computer Economics IT Salary Report 2018 provides total compensation for 75 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2018 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (33 pp., 7 figs., plus salary tables)
[Research Byte]
[Full Description and Free Executive Summary]

Business Analyst Staffing Ratios

December, 2017
Business analysts as a percentage of the IT staff has risen for the fourth year in a row, and we expect that trend to continue. The business analyst serves as a bridge between the IT organization and business users. It is a multifaceted function that is important for ensuring that IT application systems meet objectives. In this study, we assess staffing levels for the business analyst using four metrics: business analysts as a percentage of the IT staff, business analysts as a percentage of the Application Group, applications per business analyst, and users per analyst. (21 pp., 10 fig.)
[Research Byte]

IT Steering Committee Adoption and Best Practices

November, 2017
Aligning IT with business priorities has never been more important. Because of its cross-functional nature, IT decisions should not be left solely to the discretion of the IT department and should be made in partnership with business leaders. The means to do that is the IT steering committee, a best practice for IT governance. In this study, we look at adoption trends for IT steering committees by organization size and sector. We also discuss the elements that every IT steering committee policy should contain, and steps IT organizations should take before establishing one. (15 pp., 6 fig.)
[Research Byte]

IT Change Control Board Adoption and Best Practices

November, 2017
The pace of change in IT organizations is increasing as new technology allows fast provisioning and implementation of new applications and infrastructure, and the economic benefits of reducing legacy systems become increasing clear. IT departments need to communicate with users and leaders to better prioritize and control these changes. In this study, we look at adoption trends for IT change control boards by organization size and sector. We also discuss the elements that every IT change control board policy should contain, and steps IT organizations should take before establishing an IT change control board. (15 pp., 6 fig.)
[Research Byte]

Desktop Support Staffing Ratios

November, 2017
Although desktop support personnel as a percentage of the total IT staff hit a five-year peak this year, we expect this staffing level to decline in the near future. In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per support staff member, and users per support staff member. We also assess these ratios by organization size and sector. We conclude with strategies for improving the efficiency of the desktop support staff. (23 pp., 11 fig.)
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Data Management Staffing Ratios

November, 2017
Data management is a vital function that crosses departmental borders, involving business intelligence, data warehousing, data architecture, and other functions. However, over the past two years, this category of IT workers has plateaued as a percentage of the IT staff. As such, the data management headcount requires ongoing assessment. In this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. (22 pp., 10 fig.)
[Research Byte]

Chargeback and Showback Adoption and Best Practices

October, 2017
The IT organization is often perceived as a cost sink. However, when IT costs are made transparent, a deeper understanding of the value of IT can be achieved. In this study, we look at how far along organizations are in implementing two distinct but related IT financial management best practices: chargeback and showback of IT costs. We also assess chargeback and showback adoption by organization size and sector. We conclude by discussing some of the ways to make both practices work for IT organizations. (23 pp., 12 fig.)
[Research Byte]

Data Center Outsourcing Trends and Customer Experience

October, 2017
Data center outsourcing remained relatively stable over the course of the recession, but now appears to be rising. As business growth resumes, IT organizations face decisions on how best to support that increased growth, including whether to upgrade infrastructure, turn to hosting service providers, or move some computing resources to the cloud. In this study, we provide IT executives with insight into how broadly and eagerly their peers are undertaking outsourcing as a data center strategy. We also examine the success rates that organizations are having with reducing cost and improving service through outsourcing the critical data center function. Finally, we show how these trends differ by organization size and sector. (18 pp., 8 fig.)
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BYOD Adoption and Best Practices

October, 2017
The proliferation of smartphones, mobile applications, and desktop virtualization is spawning a surge in BYOD policies. Many IT organizations have such policies, although there is room for growth with this best practice. In this study, we first look at BYOD adoption trends by organization size and sector. We also discuss the elements that every BYOD policy should contain, critical steps required to keep the organization protected for enabling BYOD, and some of the solutions available for managing and securing mobile devices. To date, our research shows adoption of the practice is immature, but interest is high and adoption is rising. (18 pp. 6 fig.)
[Research Byte]

IT Management Best Practices 2017/2018

September, 2017
The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 32 IT management practices which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and software development practices. (186 pp., 168 figs.)
[Full Report Description and Sample Pages]
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IT Outsourcing Statistics 2017/2018

August, 2017
This major study profiles outsourcing activity for 10 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource.  We examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. Finally, we show the outsourcing frequency by sector for each function. (105 pp., 89 fig.)
Full Report Description
[Research Byte]

IT Spending and Staffing Benchmarks 2017/2018: Full Study

June, 2017
Our 2017/2018 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 28th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 28 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase - click the Full Study Description below for details. (1,588 pp., 1,004 figs.)
[Full Study Description and Individual Chapter Pricing]

Technology Trends 2017

February, 2017
This major study provides insight into the customer experience and adoption rates for 12 technology initiatives that are top-of-mind for many companies. The study also delves into satisfaction of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technology initiatives. They also can gain insight into just how aggressively competitors and peers are making these investments. (97 pp., 86 figs.)
[Full Description and Sample Pages]
[Research Byte]

For more research, browse the Research Sections to the left, or use the Search field in the header of this page. Note: most articles that are limited to subscribers only can be purchased on an individual basis.
Free Research Bytes

IT Security Tops List of Jobs Toughest to Fill, Survey Says

Business Analyst Role Continues to Grow

IT Steering Committees Are Vital for IT Governance

IT Change Control Board Use Rising as Pace of Change Increases

Desktop Support Staffing on the Rise, for Now

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