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Desktop Support Outsourcing Trends and Customer ExperienceOctober, 2018Customer satisfaction with desktop support outsourcing appears to be rising, although the use of these services has not. This report examines adoption trends and customer experience with desktop support outsourcing. We report on the percentage of organizations that outsource (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the customer’s cost and service experience, and show how use of these services differs by organization size and sector. We conclude with factors to consider when evaluating options for outsourcing this function. (17 pp., 8 fig.) [Research Byte] IT Security Policies Adoption and Best PracticesOctober, 2018Nearly every IT organization has security policies to some extent, but there is often much room for improvement. The fact that so many companies have IT security policies that are not formally established, comprehensive in their scope, or followed consistently is part of the reason that we continue to see little progress against high-profile cyberattacks. In this report, we look at adoption trends and maturity of IT security policies by organization size and sector. We conclude with practical recommendations for IT organizations interested improving their IT security policies. (17 pp., 6 figs.) [Research Byte] Vendor Discount Report (Oct. 2018)October, 2018Market intelligence on current discounting practices for business equipment can be difficult to obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics (14pp., 21 figs.). IT Management Best Practices 2018/2019September, 2018The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 35 IT management practices which we have grouped into six major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, application development practices, and innovation best practices. (207 pp., 184 figs.) [Full Report Description and Sample Pages] [Research Byte] Application Developer Staffing RatiosSeptember, 2018For a variety of reasons, the way that applications are being developed in the enterprise is changing. With these changes, the need for application developers is in flux, and IT organizations can benefit from periodic assessment of their staffing levels. This study uses three metrics to make that assessment: developers as a percentage of the IT staff, users per developer, and applications per developer. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger Application Group, which includes personnel engaged in application maintenance, web development and support, quality assurance, data management, and business systems analysis. (22 pp., 9 fig.) [Research Byte] IT Spending Trends in Commercial Real EstateSeptember, 2018The combination of a strong economy and low interest rates offer ideal conditions for the growth of the commercial real estate sector in 2018. Yet IT spending among CRE firms is growing just 1.0% at the median, well behind the pace of nearly 3.0% across all industry sectors. What is it about CRE organizations that make them unique? In this report, we analyze 10 ways in which commercial real estate firms differ from other industries in terms of their IT spending characteristics. We conclude with recommendations for benchmarking and optimizing the IT budget within CRE firms. (17 pp., 10 fig.) [Research Byte] IT Outsourcing Statistics 2018/2019August, 2018This major study profiles outsourcing activity for 10 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource. We examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. Finally, we show the outsourcing frequency by sector for each function. (105 pp., 89 fig.) Full Report Description [Research Byte] IT Management and Administration Staffing RatiosAugust, 2018When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, while too few can leave IT staff members feeling unsupported and without direction. This study examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and clerical support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff. (21 pp., 10 fig.) [Research Byte] Supply Chain Management Adoption Trends and Customer ExperienceAugust, 2018Competitive pressures, globalization, and increasingly complex offshore manufacturing relationships are spurring organizations to expand their supply chain management systems, which encompass a wide variety of technologies and capabilities. This report quantifies the current adoption and investment trends for SCM systems as well as the benefits driving companies to expand their SCM implementations. We assess these trends by organization size and sector. We look at the return on investment and total cost of ownership experience of those that have adopted SCM. We conclude with practical advice for those considering investment in SCM technology. (20 pp., 9 fig.) [Research Byte] Database Administration Staffing RatiosAugust, 2018As enterprises collect more data and connect more applications, they must ensure that data is secure, reliable, and accessible. But despite these increased demands, companies appear to be restraining the growth in their database administration staff. This report helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: database administrators (DBAs) as a percentage of the IT staff, DBAs as a percentage of the Data Center Group, users per DBA, and business applications per DBA. We present benchmarks for small, midsize, and large organizations and examine the influence of sector on these benchmarks. We conclude with best practices for optimizing DBA staffing. (24 pp., 10 fig.) [Research Byte] DevOps Adoption and Best PracticesAugust, 2018DevOps, a combination of the words “development” and “operations,” is an organizational model with a set of processes and tools that promote collaboration between software developers and IT operations, allowing frequent deployment of system changes. As an extension of agile development, DevOps is gaining traction, although it still has limited adoption in corporate IT environments. In this report, we look at adoption trends and maturity of DevOps by organization size and sector. We conclude with practical recommendations for IT organizations interested in getting started with DevOps. (15 pp., 6 figs.) [Research Byte] HCM Adoption Trends and Customer ExperienceJuly, 2018Robust human capital management (HCM) systems are becoming increasingly popular because most business leaders know that their success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are at least two major challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography as well as the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in HCM systems. (19 pp., 8 fig.) [Research Byte] IT Security Staffing RatiosJuly, 2018IT security staffing has risen again this year in the wake of a continuing onslaught of high-profile ransomware attacks. For many IT organizations, this means it may be time to reassess the adequacy of their IT security staffing levels. In this report, we present the five-year trend in IT security staffing and provide benchmarks for understanding IT security staff headcount: as a percentage of the IT staff and as a percentage of the Network and Communications Group. We also analyze IT security staffing in terms of the number of applications, the number of users, and the number of network devices. Our analysis also includes the influence of organization size and sector on staffing requirements. We conclude with recommendations for optimizing IT security staffing. (22 pp., 9 fig.) [Research Byte] ERP Adoption Trends and Customer ExperienceJuly, 2018Enterprise resource planning (ERP) systems are not only one of the most adopted technologies we track, but they also trail only business intelligence and data analytics as the technology in which most companies are investing. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. Finally, we identify the functional areas where organizations are planning or considering making new investments in ERP. We wrap up with our recommendations for improving the ROI of ERP installations. (18 pp., 9 fig.) [Research Byte] IT Spending and Staffing Benchmarks 2018/2019: IT Budget and Cost Metrics by Industry and Organization SizeJune, 2018Our 2018/2019 IT Spending and Staffing Benchmarks study provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 29th annual survey. Detailed metrics are provided by organization size and by industry sector. This article allows purchase of all 30 chapters at a significant discount off the individual chapter price. Individual chapters are also available for purchase – click the Full Study Description below for details. (1,749 pp., 1,052 figs.) [Full Study Description and Individual Chapter Pricing] Technology Trends 2018February, 2018This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for many companies. The study also delves into satisfaction of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. (101 pp., 102 figs.) [Full Description and Sample Pages] [Research Byte] IT Salary Report 2018January, 2018The Computer Economics IT Salary Report 2018 provides total compensation for 75 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2018 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (33 pp., 7 figs., plus salary tables) [Research Byte] [Full Description and Free Executive Summary] |
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Desktop Support Outsourcing Continues Slow Rise Adding Fuel to Infor’s Accelerating Cloud Story IT Security Policies: A Necessary Foundation Optimizing the Hardware Refresh Cycle Most Organizations Neglect IT Innovation Best Practices, Survey Finds |
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